Noor Fateha Hamid

Handling challenging situations faced by guests and coming up with solutions to achieve customer satisfaction. Conduct trainings on product and brand protocols. Achieved organizational goals as membership loyalty manager. Successfully changed procedures at work that is more efficient and effective

• Initiated plans to improve customer relations, quality standards and service efficiency.
• Evaluated employee performance quarterly and conveyed constructive feedback to improve skills.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Planned team-building exercises to increase employee performance and job satisfaction.
• Monitor and develop team's performance and conduct quarterly performance review
• Taught employees how to collaborate on daily job tasks and achieve service targets.

• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Conduct trainings for new onboarding staffs
• Coached and developed associates to improve soft skills and recovery techniques.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked closely with Assistant Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
• Developed and maintained courteous and effective working relationships.

• Maintained excellent attendance record, consistently arriving to work on time.
• Developed team communications and information for meetings.
• Developed and maintained courteous and effective working relationships.
• Understanding guest's needs and being able to read body language and tone of guest

• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Identifying the needs of customers and sync that need with the brand product
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.