Tengku NUR FATRISHA ATHIRAH
Summary
Professional guest service expert with history of delivering exceptional customer experiences. Known for collaborative approach, adaptability, and commitment to team success. Skilled in problem-solving and providing personalized service that meets client needs.
Overview
4
4
years of professional experience
Work History
Guest Service Executive
Conrad Centennial Singapore
04.2022 - 10.2025
- Handling check in process , ensuring a seamless arrival
- Handle guest check-out efficiently, ensuring all bills are accurate and processing payments
- Responding to guest's enquiries, requests , feedbacks and complaints whilst ensuring high standards of guest satisfaction
- Assist with managing hotel reservations, including confirming bookings, modifying guest reservations, and canceling reservations as needed
- Collaborate with other hotel departments, such as housekeeping, food and beverage, and concierge, to ensure seamless guest experiences.
Operations Apprentice
Conrad Centennial Singapore
04.2022 - 12.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Institute of Technical Education
Singapore12-2024
Skills
- Strong empathy
- Exceptional communication
- Guest services
- Problem-solving abilities
- Hospitality and service industry background
- Professional demeanor
- Team member development
- Problem-solving aptitude
- Property management systems
- Customer rapport
- Adaptability
- Teamwork and collaboration
- Task prioritization
- Problem-solving
- Team building
- Time management
- Attention to detail
Timeline
Guest Service Executive
Conrad Centennial Singapore
04.2022 - 10.2025
Operations Apprentice
Conrad Centennial Singapore
04.2022 - 12.2024
High School Diploma -
Institute of Technical Education
Similar Profiles
Yusman SmanYusman Sman
Assistant Security Manager at Conrad Centennial SingaporeAssistant Security Manager at Conrad Centennial Singapore
Chong Wen JingChong Wen Jing
Waitress (Part-Time) at Conrad Centennial SingaporeWaitress (Part-Time) at Conrad Centennial Singapore
Noor Fateha HamidNoor Fateha Hamid
Duty Manager at Conrad Centennial SingaporeDuty Manager at Conrad Centennial Singapore