Yusman Sman
Summary
Dynamic security professional with extensive experience at Conrad Centennial Singapore, adept in security systems management and crisis management. Enhancing safety protocols and fostering employee relations, ensuring a secure environment while delivering exceptional service. Implementing efficient communication systems that improved operational workflows.
Experienced with security operations and personnel management. Utilizes comprehensive knowledge of safety protocols and risk assessment to maintain secure environments. Effective team leadership and quick adaptation to dynamic security challenges.
Overview
16
16
years of professional experience
Work History
Assistant Security Manager
Conrad Centennial Singapore
03.2023 - Current
- Monitored key control access system to prevent unauthorized entry to building.
- Collaborated with local law enforcement agencies to promptly address any security incidents or concerns.
- Maintained a secure environment for staff, clients, and property with regular patrols and monitoring of surveillance systems.
- Established clear lines of communication between Assistant Security Manager role and other departments to facilitate seamless collaboration on safety initiatives.
Assistant Manager, Security
Conrad Centennial Singapore
09.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Senior Shift Supervisor
Conrad Centennial Singapore
05.2012 - Current
- Improved workflow efficiency by implementing new scheduling and communication systems.
- Streamlined processes for reducing downtime during shift changes, leading to increased output levels.
- Facilitated communication between shifts, ensuring smooth handovers and continuity in daily operations.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities.
Shift Supervisor
Conrad Centennial Singapore
08.2011 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
Security Officer
Conrad Centennial Singapore
04.2009 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Cambridge "N" Level
Bartley Secondary School
Singapore12-1994
Skills
- Security systems management
- Incident investigation
- Physical security
- Surveillance techniques
- Access control
- Policy enforcement
- Crisis management
- Security audits
- Daily incident reporting
- General security
- CCTV monitoring
- Security team management
- Safety and security regulations
- CCTV experience
- Incident reports
- Safety and security procedures
- Operations management
- Employee relations
- Security screening
- Security officer development
- Investigation techniques
- Training management
- Compliance management
- Report writing
- Loss prevention expertise
- Emergency response
- Employee performance evaluation
Timeline
Assistant Security Manager
Conrad Centennial Singapore
03.2023 - Current
Assistant Manager, Security
Conrad Centennial Singapore
09.2013 - Current
Senior Shift Supervisor
Conrad Centennial Singapore
05.2012 - Current
Shift Supervisor
Conrad Centennial Singapore
08.2011 - Current
Security Officer
Conrad Centennial Singapore
04.2009 - Current
Cambridge "N" Level
Bartley Secondary School
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