Kate Dong
Singapore
Summary
- Detail-oriented Housekeeper with 5+ years in luxury hospitality, ensuring highest standards of cleanliness and guest satisfaction. Proficient in staff training, inventory management.
Overview
8
8
years of professional experience
Work History
Housekeeper
Conrad Centennial Singapore
06.2024 - Current
- Supervise and oversee the day to day operations of the Housekeeping Department. Assume responsibilities of Executive Housekeeper/ Assistant Executive Housekeeper in their absences.
- Responsible for schedules, daily duty assignments and vacation planning.
- Forecast and keep records of overtime accrued in the department.
- Inspect personal grooming, uniform tidiness and cleanliness of all Housekeeping Team member.
- Supervise, train, schedule, mentor, develop and evaluate Team Members.
- Co-ordinate with Front Office to ensure all VIP/ groups are inspected and ready before guest arrival.
- Ensure routine deep cleaning of guest rooms are completed according to brand standard. Ensure routine schedules for carpet cleaning, matress turning.
- Investigate complaints and take corrective measures.
Housekeeping administrators
JW Marriott Singapore South Beach
03.2022 - 05.2024
- Provide administrative support to the Housekeeping Department
- Maintain administration records and coordinate with Purchasing and Finance Department for any purchasing and accounting matters
- To ensure all housekeeping and guest supplies are at the desired par
- Raise purchase orders for the department through the system
- Upload Housekeeping roster and apply leave in the system
- Manage supply inventory, track all purchase requests
- Acknowledge and receive all Housekeeping orders
- Stand in for Housekeeping Coordinator duties when required
- Tabulate all outsourced labor costs, staff incentives and OT hours
- Arrange local and/or overseas deliveries for lost and found items
- Raise purchase order for associates uniform
- Support the Housekeeping Operations when needed
- Organize Housekeeping Department activities
Cashier
Tian Ma Group. Pte
04.2021 - 02.2022
- Provide excellent customer service to all customers, responsible for balancing cash register, maintain a clean and organized work environment.
Housewife
At Home
11.2019 - 03.2021
- Take care family
Housekeeping Supervisor
Days Hotel by Wyndham Singapore at Zhongshan Park
09.2018 - 10.2019
- Inspect rooms and public areas for maintenance and cleanliness
- Immediate reporting of any damage and defects to furniture, fitting and equipment to Engineering Department
- Attend to guest's complaints and needs
- Supervise room attendants, linen attendant and Contractors
- Schedule and carry out cleaning programs
- To take regular inventory check of cleaning supplies and maintain all cleaning equipment to ensure seamless execution of daily cleaning activities
- To assign duties, inspect work performed in accordance to the 'Daily Inspection Checklst' to ensure conformance to specifications and establised standards
Housekeeping Room Attendant
The Westin 12 Marina Bay
06.2016 - 08.2018
- Thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning
- Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done
- Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times
Education
Banking Academy of Vietnam
Skills
- Teamwork
- Leadership
- Team Management
- Inventory
- Customer Service
- Problem Solving
- Communication
Languages
English
Advanced (C1)
Vietnamese
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Housekeeper
Conrad Centennial Singapore
06.2024 - Current
Housekeeping administrators
JW Marriott Singapore South Beach
03.2022 - 05.2024
Cashier
Tian Ma Group. Pte
04.2021 - 02.2022
Housewife
At Home
11.2019 - 03.2021
Housekeeping Supervisor
Days Hotel by Wyndham Singapore at Zhongshan Park
09.2018 - 10.2019
Housekeeping Room Attendant
The Westin 12 Marina Bay
06.2016 - 08.2018
Banking Academy of Vietnam
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