SITHARAA SANTHANAM
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Patient Service Associate Executive
KK Women's and Children's Hospital
Singapore
11.2025 - Current
- Ensure timely completion, accuracy, and compliance of departmental closing reports for Main Admission and Children’s Emergency departments.
- Conduct monthly bill cancellation reviews, analyse reasons for cancelled bills, and perform investigations, documentation, and follow-up actions where required.
- Manage walk-off reports by reviewing unbilled cases, identifying discrepancies, investigating root causes, and coordinating billing finalisation to ensure billing accuracy and resolution.
- Coordinate manpower rostering, administrative follow-ups, email correspondences, and cross-departmental matters to support operational efficiency in a fast-paced healthcare environment.
Senior Patient Service Associate
KK Women's and Children's Hospital (KKH)
03.2021 - 11.2025
- In KKH my job scope was mainly in the Urgent Women's Obstetrics & Gynaecology Centre and Delivery Suite. My portfolios included admission, data entry record keeping, financial up-keeping which included collection of payment and invoices. I was also responsible for client engagement and financial counselling as part of my front desk duties. My other tasks included registration and admission duties for new born babies in delivery suites and operating theatres.
Operations Intern
Dialogue in the Dark Singapore (DiD)
03.2020 - 09.2021
- At DiD, I was part of the department which handled the main operations of the social enterprise. My tasks included managing bookings, finance, administration and stakeholder management including the blind guides. I initiated a sports in the dark programme involving children between 6-10 years old during my term.
Intern, Changi Youth Ambassador (CYA)
Changi Airport Groups
09.2017 - 02.2018
- At Changi Airport Group, I was attached to the ground operations team. My tasks included client engagement, ground operations and problem solving as we were the first responders to any ground situations involving airport operations.
Education
Health Management and Promotion
Republic Polytechnic
03-2021
Higher Nitec - Passenger Services
Institute of Technical Education
12-2018
GCE O' Levels - undefined
Shuqun Secondary School
12-2016
PSLE - undefined
Keming Primary School
01-2011
Skills
- Teamwork
- Microsoft Office
- Communication Skills
- Leadership
- Problem Solving
LANGUAGES
English
Tamil
Timeline
Patient Service Associate Executive
KK Women's and Children's Hospital
11.2025 - Current
Senior Patient Service Associate
KK Women's and Children's Hospital (KKH)
03.2021 - 11.2025
Operations Intern
Dialogue in the Dark Singapore (DiD)
03.2020 - 09.2021
Intern, Changi Youth Ambassador (CYA)
Changi Airport Groups
09.2017 - 02.2018
Higher Nitec - Passenger Services
Institute of Technical Education
GCE O' Levels - undefined
Shuqun Secondary School
PSLE - undefined
Keming Primary School
Health Management and Promotion
Republic Polytechnic