NUR HAZIMAH BINTE ABD RAHIM

Specialise in four clinic primarily Geriatric clinic for the elderly, eye clinic , urology and orthopedic

• Responsible for helping patients navigate through our healthcare systems by attending to their queries, resolving their challenges, promoting and educating health services
• Managed approximately 100 patients daily upfront at counter and answering incoming calls and emails
• Supervisory experience in managing/ guiding junior Patient Service Associates
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Maintained confidentiality by properly handling sensitive patient information in accordance with PDPA guidelines
• Contributed to a positive work environment by effectively collaborating with medical staff and other departments; such as pharmacist , nurses and doctors
• Streamlined appointment scheduling for improved patient flow and reduced wait times
• Handled cash and cashless transactions accurately while managing the daily collection of fees from patients at the time of service
• Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments
• Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management
• Recommended service improvements to minimize recurring patient issues and complaints through kaizen
• Track record of maintaining calm demeanor under pressure and ensuring accuracy in patient records and appointments
• Reason of leaving :Career advancement

• Responsible in the processing of schemes to support those affected by COVID-19
• Receive application forms and verify details against the relevant documents e.g., NRIC, income documents;
• Put up recommendation for help to Approving Officer
• Data-entry of applications into the IT system and submission of application to the Approving Officer through the system
• To evaluate potential individuals' clients through background screening checks. Decide if the applicants are applicable for the grants.
• Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• For operation matter, attend to applicant needs at the frontline by providing relevant information and resolving enquiries in a timely, professional manner.
• Managed inbound and outbound customer services calls and emails by giving details and personalized services to ensure applicant satisfactions.
• For analytics sides, input data entry of applications into the SSNET system for submissions

Reason for leaving: End of Contract

• Understanding guests needs as work at the frontline, providing complete and relevant information, and resolving guests queries in a professional and timely manner
• For operation sides, taking demographics survey in the morning when guests enter the turnstiles and (GSAT) guest satisfaction survey in the afternoon after guests has experience the attraction(s) fully
• For analytics side, it consists of data entry which helps to input the data gathered by the operations team from each attraction on specific compiled data excels
• Classifying GSAT comments, etc.: classified categories of guest comments to one category using Microsoft excel
• Informed marketing strategies with consumer insights gained from focus groups
• Designed surveys, tracked responses and generate surveys
• Leveraged consumer insights gathered from market research studies to inform innovative strategies tailored specifically towards target demographics.
• Gathered on news keeping and future survey to managed marketing research projects that improved business strategy through consumer insights.
• Fire drills participation and business risks
• Attend to all 4 parks such as Universal Studio Singapore, Adventure Cove Waterpark, Maritime Museum and S.E.A Aquarium
• Reason for leaving: End of Internship 6 MONTHS

• Attend to all guests needs such as performing daily check-in and check-out and other cashiering function
• Preparing administrative and clerical tasks (such as scanning or printing)
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
• Sorted and organized files, spreadsheets, and reports
• Analyzed problems and worked with teams to develop solutions
• Participated in workshops and presentations related to projects to gain knowledge
• Reason for leaving: End of Internship for 6 months