Sarina Bte Sarib
S’pore
Summary
Dedicated professional with a strong work ethic and determination to excel. Understands the importance of each individual's contribution to a successful organization and believes in the power of combined talents and unique perspectives. Known for exceptional communication and project management skills, as well as attention to detail. Proven track record of effectively handling multiple tasks in fast-paced environments. Takes a proactive approach to identify and address issues promptly, with a focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Associate Executive
Sengkang General Hospital
10.2014 - Current
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with PDPA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
- Resolved patient complaints using established follow-up procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Identified trends and assessed opportunities to improve processes and execution.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Handled problematic patient and NOK to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each team members individual strengths and initiated mentoring program to improve areas of weakness.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Cabin Crew
Jetstar Asia Airways
12.2011 - 10.2014
- Information of flight details, the schedule and if there are passengers with any special requirements;
- Welcoming passengers on board and directing them to their seats;
- Checking all passenger seat belts and galleys are secure prior to take-off & landing;
- Making announcements and answering passenger questions during the flight;
- Advising passengers of any allowance restrictions in force at their destination;
- Completing paperwork, including writing a flight report
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Collaborated with the flight crew to efficiently complete tasks such as food and beverage distribution, ensuring timely service.
- Contributed to on-time departures and arrivals by efficiently completing pre-boarding preparations and post-flight duties.
- Assisted fellow flight attendants with pre-flight briefings, safety demonstrations, and passenger accommodation needs as needed.
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Assisted passengers with special needs or requests, ensuring a positive travel experience for all guests.
- Maintained a clean and comfortable cabin environment for passengers through regular cleaning, organization, and seat adjustments.
- Received commendations from management for consistently demonstrating strong teamwork skills among diverse team members.
- Coordinated with catering vendors to ensure accurate meal selections were available for passengers based on dietary restrictions or preferences.
- Ensured safety and well-being of passengers by conducting thorough pre-flight safety demonstrations and equipment checks.
- Supported revenue generation efforts by promoting duty-free merchandise sales during long-haul flights.
- Handled emergency situations calmly and professionally, effectively applying first aid skills when necessary.
- Diffused tense situations between passengers by using effective communication techniques and conflict resolution strategies.
- Winner of Star Service Award 2013
Operation Supervisor
Forerunner Express Pte Ltd
08.2009 - 11.2011
- Training New Customer Service Officer
- Answering General Enquiries & Placing job orders
- Data entries of Consignment Notes
- Monthly Invoicing
- Bikers Daily Attendances
- Despatching Job Orders to Bikers
- Printing Job Scheduling & airway bill
- Allocating Riders Zone & Bike Servicing
- Ensuring That Riders/Drivers job runs smoothly
- Answering outbound / inbound call
- Giving incentive to the riders
- Reply to Emails & feedbacks
- Sorting Documents & Parcels into the correct Zone
- Doing Customer Relations & resolving Customer Complaints
- Company Close down
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
Sales Co-ordinator
Rentokil Initial Singapore Pte Ltd (One Stop fumigation)
03.2008 - 07.2009
- Assisting Sales Manager to prepare paper work
- Preparing Quotations
- Preparing tender documents for submission of government tender or calling tender
- Doing Fumigation Sales for inbound calls
- Preparing urgent invoice
- Booking & Scheduling
- Answering outbound / inbound call
- Check daily Sales general email
- Checking the warehouse cargo send in and out
- Prepare AVA certificates
- Pest Control
- Department Closing down
- Corporate Marketing Photo-Shoot for the company
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Certificate in Higher NITEC - Business Studies, Accounting
ITE College East
Simei05.2008
Certificate in NITEC - Service Skills, Retail
ITE College East
Simei01.2006
'N' Level - Academic Studies
Coral Secondary School
12.2004
PSLE - Academic Studies
Loyang Primary School
12.2000
Skills
- Skilled in Microsoft Windows 365 Administration
- Proficient in Microsoft Office 365
- Typing skills: 45 WPM
- Team Leadership
- Adaptable Learner
- Self-Initiative
- Collaborative Teamwork
- Trustworthy Performance
- Integrity-Focused Individual
- Data Interpretation Skills
- Detail-Oriented Approach
- Quickly Adjusting to Change
- Positive Attitude
- Approachability
- Open to Feedback
Certification
- Certificate in NITEC (Service Skills) In Retail
- Certificate in Higher NITEC Accounting
Skills & Strengths
Microsoft Windows XP, Microsoft Office XP (Word, Excel, PowerPoint, Access), Typing skills: 45 WPM
Management Skills
Able to manage a team when Manager/Supervisor is not around.
Personal Strengths
Able to learn fast and work on own initiative or as part of a team, Reliable, trustworthy, numerate and meticulous, Able to adapt into a new and changing environment, Always keen to learn new things from others who are more knowledgeable, skilled and experienced, Positive attitude, pleasant and approachable, Able to accept feedbacks and work on it.
Miscellaneous
Expected Salary: $3500.00/-
Personal Information
- Ethnicity: Malay
- Date of Birth: 27/04/88
- Gender: Female
- Nationality: Singaporean
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Patient Service Associate Executive
Sengkang General Hospital
10.2014 - Current
Cabin Crew
Jetstar Asia Airways
12.2011 - 10.2014
Operation Supervisor
Forerunner Express Pte Ltd
08.2009 - 11.2011
Sales Co-ordinator
Rentokil Initial Singapore Pte Ltd (One Stop fumigation)
03.2008 - 07.2009
- Certificate in NITEC (Service Skills) In Retail
- Certificate in Higher NITEC Accounting
Certificate in Higher NITEC - Business Studies, Accounting
ITE College East
Certificate in NITEC - Service Skills, Retail
ITE College East
'N' Level - Academic Studies
Coral Secondary School
PSLE - Academic Studies
Loyang Primary School
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