Genevieve Tan
Summary
I pride myself as a motivator, organized and focus. I am a person with a smile and a bubbly personality. I wish to gain more insight and knowledge and skills, hoping to learn as much as I go along. My workplace has given me some relevant experience in the healthcare industry and helped me gain crucial skills and knowledge to work with some of the best professionals. Being a therapist assistant, communication and interpersonal skills are integral to my daily work as I engage to my clients. I am trained in school to be a team player and independent when it comes to completing a task. I am an eager learner and I can adapt to new environment quickly. With my outgoing personality, I would be able to get along with my colleagues well. I am trained to have good communications skills when handling patients with care.
Overview
10
10
years of professional experience
Work History
Patient Service Associate Executive
Singapore General Hospital
08.2020 - Current
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
Eagle Wings Group
Ticketing Officer
08.2017 - 04.2020
- Selling tickets to customer
- Answering to customer enquiries
- Cleaning up the hall by clearing the plates and leftovers
- Serving customer in the premium lounge by taking orders and serving food and beverages to patrons at tables in dining establishment
- Check on customers to ensure that they are enjoying their meals and act to correct any problems
- Communicate with customers to resolve complaints or ensure satisfaction
- Answering phone calls and assist customer enquiries if needed
Barista Trainee
Eagle Wings Group
08.2017 - 04.2020
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Supported store operations by effectively managing opening and closing procedures when required.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Collaborated with coworkers to maintain a positive work atmosphere conducive to excellent customer experiences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Project Assistant Intern
NTUC Health
09.2019 - 02.2020
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Creating different brochures clients as a references
- Assisting therapist in setting up equipment for rehabilitation sessions
- Assist client with sitting and standing activities by guiding and supporting them
- Contributed to successful project completion by conducting thorough research and providing valuable insights.
Ticketing Officer
Cathay Cineplex
04.2016 - 05.2017
- Ensured compliance with company policies and industry regulations while processing ticket orders.
- Handled refunds and exchanges in accordance with established guidelines, maintaining customer satisfaction levels.
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
- Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
- Managed high-volume ticket sales periods calmly and efficiently, maintaining exceptional customer service under pressure.
- Contributed to revenue growth by upselling additional services or event packages during the transaction process.
- Performed regular audits of ticket inventory to prevent discrepancies or potential losses.
- Kept up-to-date on upcoming events and promotions, providing informed recommendations to customers based on their preferences or inquiries.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
Technician Intern
Laptop Repairs & Parts
10.2013 - 11.2015
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Service Crew Member
The Connoisseur Concerto
10.2013 - 11.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Food Handler Intern
Subway
07.2014 - 10.2014
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Reduced waste by efficiently portioning ingredients and utilizing proper storage techniques for perishable items.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Science - Social Work
Singapore University of Social Science
Clementi07.2025
Diploma - Health Service Management
Republic Polytechnic
Woodlands04.2020
Higher Nitec - Buisness Information System
Insituition of Technical Education
Simei04.2017
Nitec - Applied Food Science
Institute of Technical Education
Simei12.2014
GCE N(T) Level -
Bedok Green Secondary School
Bedok2012
Red Swatiska School
Bedok2008
Skills
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Customer Service
- Relationship Building
- Active Listening
- Adaptability
- Time Management
- Punctual
- Communicating to Patients and Families
- Registration and Scheduling
- Administrative and Office Support
Timeline
Patient Service Associate Executive
Singapore General Hospital
08.2020 - Current
Project Assistant Intern
NTUC Health
09.2019 - 02.2020
Eagle Wings Group
Ticketing Officer
08.2017 - 04.2020
Barista Trainee
Eagle Wings Group
08.2017 - 04.2020
Ticketing Officer
Cathay Cineplex
04.2016 - 05.2017
Food Handler Intern
Subway
07.2014 - 10.2014
Technician Intern
Laptop Repairs & Parts
10.2013 - 11.2015
Service Crew Member
The Connoisseur Concerto
10.2013 - 11.2015
Bachelor of Science - Social Work
Singapore University of Social Science
Diploma - Health Service Management
Republic Polytechnic
Higher Nitec - Buisness Information System
Insituition of Technical Education
Nitec - Applied Food Science
Institute of Technical Education
GCE N(T) Level -
Bedok Green Secondary School
Red Swatiska School
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