Saurabh Kumar
Singapore
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career of more than 18 years. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
8
8
Certification
Work History
Global Programme Manager (Customer Success)
SWIFT Terminal Services Pte Ltd
07.2015 - Current
- As a part of this organization, currently based out in Singapore and working as a global program manager in Customer Success (adoption/migration), where I am responsible to drive various global programs & run steerco meeting from time to time. Currently working on customer & support readiness on HSM migration covering nearly 950 customers world wide.
- While performing all these responsibilities, I am actively playing the role of a service risk office (SRO) responsible for analyzing the risk as part of complex solution offering before its being offered to customer
- Some of my past achievements are listed below:
- Played the role of resource manager in multi-year/multi-dollar migration project, where in incorporated the hiring framework from initiation to onboarding stage.
- Accomplished multiple tasks within established timeframes.
- Facilitated & successfully executed global PS audit 2023 covering all three regions & involving multiple stakeholders within timely manner.
- Past global programs includes, SWIFT essential , ISO20022 customer readiness migration, GPI Connector Migration, CSP awareness & yearly customer attestation, Alliance Interface evolution, Custom code integration program manager, SWIFT India domestic product management, SWIFT GPI, etc.
- Maximized performance by monitoring daily activities and mentoring team members.
Project Manager (IT)
Optimum Solutions Pte Ltd
12.2014 - 07.2015
- As a part of this organization, I was assigned to a project regarding SWIFT & Filtering Centralization for a Tier one bank in Singapore and was working as a contributor towards SWIFT Business Analyst & Project Change Coordinator to meet various organization objectives.
- Established a change control procedure for tracking & implementation of various project changes.
- Proposed AML filtering workflow which need to be incorporated into SWIFT Alliance Access, which was later appreciated and finally incorporated.
Project Lead
Xchanging Solutions Ltd
08.2010 - 12.2014
- As a part of this organization, I was working in Mumbai as a technical cum functional expert executing various projects & program, resource manager for group of people(10-12) looking after various resource development & work delegation, delivery manager supervising various project execution from time to time, Customer service manager for handling customer escalation & concerns from time to time
- Recruited and oversaw personnel to achieve performance and quality targets.
- Represented my department for successful certification on CMMi v1.3 L5 SVC (July 2014)
- Monitored various project progress (Alliance connect upgrade, SWIFTNet Rel7.0 migration etc), identified risks and took corrective action as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Partnered with project team members to identify and quickly address problems.
Senior Software Engineer
Synova Innovative Technologies Pvt Ltd
07.2009 - 07.2010
- As a part of this organization, I was located in Gurgaon and assigned to Citibank project in IBM India PVT Ltd, where the objective was to understand & to provide day to day BAU operational support of multiple Back office application and build a resource pool with respective knowledge around it
- Played significant role in understanding new application and providing production support.
- Actively participated in migration of payment application to release 6.0 and timely completion of assigned task with cent percent accuracy
Software Engineer
3I Infotech Solutions Ltd
07.2008 - 02.2009
- As a part of this organization, I was assigned to SWIFT project in Emirates Bank, Dubai, where my responsibility was to provide day to day technical & business support around SWIFT messaging application.
- Proficiently merged and acquired bank SWIFTNet Accord users with parent bank by carrying out various business and technical drill.
- Efficiently improved message flow to SWIFT network by implementing embedded technical steps.
- Produced various project collaterals by laying out various documentation templates.
- Played significant role during the problem & change management.
- Analyze and presented business case on increased traffic and proposed licenses upgrade for business continuity.
Software Engineer
I-Flex Solutions Ltd
09.2006 - 07.2008
- As a part of this organization, I was working as a team member for one of the Citibank (US) Project who had global presence
- Key responsibilities were to learn and provide technical support in upkeeping of SWIFT applications on YoY basis & business user support for smooth operations of their activities
- Proficiently migrated SWIFT Servers from Release5.0 to Release6.0 by carrying various business & technical drills.
- Efficiently migrated SWIFT Browse users (approx
- 1000) during server’s up-gradation, ensuring zero escalation and downtime.
- Successfully identified the ongoing issue & Implemented new policies for ITB SWIFT server Management so as to avoid overhead on team members.
- Played a significant role during the problem & change management process.
- Played an instrumental role in analyzing the core issue & reducing the number of calls.
Member System Administration
Tata Autocomp Systems Ltd
04.2005 - 09.2006
- During my tenure, I was working as a member system administrator, with multifaceted role, which includes interaction with the Customer during the new project implementation, hardware sizing and re-licensing of software so as to carry the business activity
- Monitored application servers such as Citrix Metaframe, domain server, backup, handled network issue etc
- Efficiently identified the core issue for increase in call and created a standard procedure related to recurring issue, which was considered as a major step for reducing the number of calls from 100 to 40 by Auditors.
- Bagged “Spur of the moment” award for saving the downtime of critical servers as there was a major power outage.
Education
Master of Science - Networking and Telecommunication
I2IT
Pune, India01.2005
Bachelor of Engineering - Electronics and Telecommunication
North Maharashtra University
Maharashtra, India01.2003
Skills
- Program & Project Management
- Process Excellence
- Team Leadership & Motivation
- Team & Individual coaching
- Risk & Conflict management
- Data driven decision making
- Change management
- SWIFT Messaging system (SAG/SNL/HSM/Browse)
- Payment messages (ISO20022)
- Communication Skills
- Vendor Management
Certification
- PMI-Agile Certified Practitioner (PMI-ACP) (3657396)
- Project Management Institute (PMI) -PMP (2109385)
- APMG International- AgilePM Foundation (04267259-01-D2V7)
- ITILv4.0 Foundation
- Professional Scrum Master (PSM)
- Professional Scrum Product Owner (PSPO)
- SWIFT Certified on SWIFTNet Link, Alliance Gateway, Alliance Access, Alliance Connect, On Boarding
- Sun Certified System Administrator on Solaris 10 OS
- IBM Certified System Administrator on AIX 6.1
- Microsoft Certified System Engineer (2003)
Personal Information
Title: Lead Senior Consultant, Program Manager, Project Manager, Product Manager, Scrum Master
Hobbies and Interests
Reading Self motivational books/articles, Learning New Skills, Watching TV, Spending time with Family, Physical Training.
Contact
+65-86846311, +65-86544056, Saurabh.keshari@gmail.com, http://www.linkedin.com/in/saurabh-kumar-a4350841
Timeline
Global Programme Manager (Customer Success)
SWIFT Terminal Services Pte Ltd
07.2015 - Current
Project Manager (IT)
Optimum Solutions Pte Ltd
12.2014 - 07.2015
Project Lead
Xchanging Solutions Ltd
08.2010 - 12.2014
Senior Software Engineer
Synova Innovative Technologies Pvt Ltd
07.2009 - 07.2010
Software Engineer
3I Infotech Solutions Ltd
07.2008 - 02.2009
Software Engineer
I-Flex Solutions Ltd
09.2006 - 07.2008
Member System Administration
Tata Autocomp Systems Ltd
04.2005 - 09.2006
- PMI-Agile Certified Practitioner (PMI-ACP) (3657396)
- Project Management Institute (PMI) -PMP (2109385)
- APMG International- AgilePM Foundation (04267259-01-D2V7)
- ITILv4.0 Foundation
- Professional Scrum Master (PSM)
- Professional Scrum Product Owner (PSPO)
- SWIFT Certified on SWIFTNet Link, Alliance Gateway, Alliance Access, Alliance Connect, On Boarding
- Sun Certified System Administrator on Solaris 10 OS
- IBM Certified System Administrator on AIX 6.1
- Microsoft Certified System Engineer (2003)
Master of Science - Networking and Telecommunication
I2IT
Bachelor of Engineering - Electronics and Telecommunication
North Maharashtra University
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