Kevin Cheng
Singapore
Summary
Experienced supervisor with a strong work ethic and a proven track record of surpassing goals and expectations. Creative and motivated leader skilled in utilizing exceptional design and planning abilities to successfully complete intricate projects. Expertise lies in teaching others new concepts and implementing best practice strategies.
Overview
10
10
years of professional experience
Work History
Person in Charge
CONCEPT & SWIFT PTE. LTD.
01.2024 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
- Set overall vision and provided team leadership.
- Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
- Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.
- Identified potential risks in business processes early on, implementing preventive measures to mitigate negative impacts on the organization''s objectives.
- Evaluated employee performance fairly using established criteria, providing constructive feedback for continuous improvement.
- Collaborated with cross-functional departments to achieve company-wide goals and improve overall business performance.
- Coordinated logistics efficiently to ensure timely delivery of products/services while minimizing transportation costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Subcontractor
CONCEPT & SWIFT PTE. LTD.
08.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Delivery Driver
CONCEPT ENTERPRISE PTE. LTD.
10.2022 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Delivery Driver
E-Jiang Pte Ltd
07.2022 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Part-time Grocery Packer
PandaMart
08.2021 - 12.2021
- Packing orders efficiently, receiving and restocking of goods.
- Improved packing efficiency by streamlining the packaging process and implementing proper organization techniques.
- Ensured accuracy in packing each order by carefully reviewing item lists or invoices before sealing packages for shipment.
- Collaborated with team members for efficient workflow, creating a supportive and productive atmosphere.
- Enhanced customer satisfaction with timely and accurate order fulfillment, paying close attention to product quality control.
- Minimized damage during transit by selecting appropriate packaging materials for each item based on its size, shape, fragility level or other considerations.
- Maximized storage space by efficiently organizing products according to size, weight, and type in designated areas of the warehouse.
Full-time national servicemen
Singapore Armed Forces
10.2018 - 10.2020
- Transport Operator, Transport Guide, Ambulance Transport Operator
- Daily vehicle operations duties, in charge of training & detailing for the SQN
- Mentored junior servicemen, improving their technical skills and overall job performance.
- Demonstrated strong leadership capabilities while serving as acting supervisor during multiple deployments.
- Increased safety awareness within the unit by conducting regular trainings and promoting adherence to safety protocols.
- Received numerous commendations for outstanding performance in both individual tasks and collective efforts as part of a cohesive unit.
- In charge of ferry services of VIPs (such as Chief of Army, Chief of Air Force and etc).
- Contributed to mission success by maintaining high readiness levels for all assigned equipment and systems.
- Assisted in the planning and execution of large-scale military exercises, demonstrating effective teamwork under high-pressure situations.
- Upheld the highest standards of professionalism and integrity while representing the military in both domestic and international settings.
- Boosted morale within the unit through open communication channels and by fostering a positive work environment.
- Enhanced team efficiency by streamlining maintenance procedures and implementing a preventive maintenance schedule.
- Adhered to safety protocols and policies to reduce workplace hazards.
Part-time Ops Assistant
Books Kinokuniya
07.2016 - 09.2018
- Cashier, stock take and ad hoc stuffs.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Part-time Runner / Kitchen Assistant
Nihon Mura Express
06.2014 - 06.2016
- Service, Cashier, Food prep.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
Education
Diploma in Psychology -
Kaplan Singapore
06.2022
Foundation Diploma -
Kaplan Singapore
06.2021
Nitec in Aerospace Machine Technology - Aerospace
ITE College Central
Ang Mo Kio, Singapore06.2018
GCE N(T)-Level -
Yishun Secondary School
Yishun, Singapore12.2013
Skills
- Proficient in multiple auto & manual transmission vehicle platforms during NS such as: Minibus, 10ft Lorry, Hi-ace van, Kia Combi Bus, F516 Ambulance, Man truck Tonner, etc
- Effective communication
- Leadership
- Adaptability
- Team Management
- Operations Management
- Complex Problem-Solving
- Processes and procedures
- [Microsoft Office] experience
- Data Analytics
- Attention to Detail
- Analytical Thinking
Accomplishments
- Safe & Courteous Driving Badge, 01/01/2019, Accident free for 4000KM and above.
- Basic First Aid + CPR, 01/01/2014
- Supervised company of 100 over staff members & sub-contractors.
Personal Information
Date of Birth: 09/01/1997
Timeline
Person in Charge
CONCEPT & SWIFT PTE. LTD.
01.2024 - Current
Subcontractor
CONCEPT & SWIFT PTE. LTD.
08.2023 - 12.2023
Delivery Driver
CONCEPT ENTERPRISE PTE. LTD.
10.2022 - 08.2023
Delivery Driver
E-Jiang Pte Ltd
07.2022 - 08.2022
Part-time Grocery Packer
PandaMart
08.2021 - 12.2021
Full-time national servicemen
Singapore Armed Forces
10.2018 - 10.2020
Part-time Ops Assistant
Books Kinokuniya
07.2016 - 09.2018
Part-time Runner / Kitchen Assistant
Nihon Mura Express
06.2014 - 06.2016
Diploma in Psychology -
Kaplan Singapore
Foundation Diploma -
Kaplan Singapore
Nitec in Aerospace Machine Technology - Aerospace
ITE College Central
GCE N(T)-Level -
Yishun Secondary School
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