Goolnora Arslanova
KYC Analyst | Finance & Travel Specialist
Singapore
Summary
Detail-oriented and service-driven professional with strong expertise in KYC compliance, client onboarding, and regulatory due diligence. Over a decade of experience in the travel industry with leadership roles in operations and client service.
Overview
23
23
years of professional experience
4039
4039
years of post-secondary education
5
5
Languages
Work History
KYC Analyst
Crédit Agricole CIB
01.2023 - Current
- - Conduct client profile reviews in accordance with global KYC/CDD standards.
- - Perform name screening and background checks.
- - Liaise with Relationship Managers and Compliance for issue resolution.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
General Manager
Super Travels Pte. Ltd.
01.2013 - 01.2023
- - Managed operations, licensing, marketing, and staffing.
- - Developed tour itineraries and collaborated on promotional materials.
- - Ensured compliance with government authorities.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Assisting Manager
Super Travels Pte. Ltd.
01.2011 - 01.2013
- - Trained tour sales staff and led international tours.
- - Oversaw day-to-day administrative tasks.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Front Desk Officer
Peninsula Excelsior Hotel
01.2009 - 01.2011
- - Assisted tourists with check-ins and sightseeing bookings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Marketing & Sales
Self-employed
01.2003 - 01.2005
- - Operated beauty product business from inception to execution.
- Attended marketing and sales events.
- Used marketing and sales strategies to promote business and increase revenue.
- Executed marketing and sales plans to consistently achieve territory targets.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed successful marketing and sales strategies for beauty products items.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
Education
Bachelor of Business - Finance And Criminology (Double Major)
Murdoch University
Australia06.2026
Diploma - Hotel Management
Camford International College
Singapore 01.2012
Skills
KYC & CDD Compliance
Leadership & Team Training
Know your customer
Anti-money laundering
Due diligence
AML compliance
Sanctions screening
Enhanced due diligence
Compliance reporting
Banking regulations
undefinedInterests
Travel, Languages, Digital Trends, Cultural Exchange, Compliance & Financial Security
Timeline
KYC Analyst
Crédit Agricole CIB
01.2023 - Current
General Manager
Super Travels Pte. Ltd.
01.2013 - 01.2023
Assisting Manager
Super Travels Pte. Ltd.
01.2011 - 01.2013
Front Desk Officer
Peninsula Excelsior Hotel
01.2009 - 01.2011
Marketing & Sales
Self-employed
01.2003 - 01.2005
Bachelor of Business - Finance And Criminology (Double Major)
Murdoch University
Diploma - Hotel Management
Camford International College
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