Eugene Tee
Sales Manager
Singapore
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Experienced with team leadership, customer engagement, and service improvement. Utilizes strategic planning to enhance sales and customer satisfaction. Track record of driving team collaboration and achieving business goals.
Ambitious with robust background in sales and service management, effectively leading teams and driving customer satisfaction. Proven track record of enhancing client relationships and implementing service improvement strategies. Demonstrated proficiency in team leadership and customer engagement.
Overview
10
10
years of professional experience
2036
2036
years of post-secondary education
3
3
Languages
Work History
Business Sales and Service Manager
Standard Chartered Bank
09.2023 - 04.2025
- Conducted market research to identify new opportunities, leading to the expansion of the company''s product line.
- Spearheaded continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the business unit.
- Optimized inventory management system to reduce costs and improve product availability for customers.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Consultant
NCS Pte Ltd
09.2021 - 08.2023
- Excellent problem-solving and analytical ability.
- Proficiency in SAP Basis administration, including system installation, configuration, and upgrades.
- Strong knowledge of SAP architecture and landscape design.
- Experiences in performance tuning and optimization.
- Expertise in user administration, authorization, and security management.
- Familiarity with SAP interface and integration technology.
- Understanding of database administration and backup/recovery procedures.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
MANAGER
Paw Labb Pte Ltd
03.2020 - 06.2021
- Controlled costs and optimized spending via the restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Conducted monthly inventories of raw materials and components on the work floor.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
REGIMENTAL QUARTER MASTER SERGEANT
Singapore Armed Forces
05.2016 - 05.2018
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of [40] employees, overseeing hiring, training, and professional growth of employees.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collaborated with department or management to achieve result.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
JUNIOR ENGINEER
ST telematics
08.2015 - 12.2015
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Designed [IT188] under direction of experienced engineering professionals.
- Studied corrections from senior engineers to learn and grow professionally.
- Researched system requirements and components.
- Reviewed relevant codes and made decisions in accordance with requirements.
Education
Bachelor of Science - Marketing
Royal Melbourne Institute of Technology
Singapore 04.2001 - 04.2021
Associate of Science - Telematic And Media Technology
Nanyang Polytechnic
Singapore12-2015
Skills
- Staff Management
- Strategic planning
- Operations management
- Policies and procedures
- Mathematical calculations
- Improvement initiatives
- Service delivery optimization
- Complaint resolution
- Customer relations
- Decision-making
- Sales presentations
- Problem-solving
Accomplishments
- Collaborated with team of 300 in the development of HRPS system.
- Documented and resolved HRPS(HUMAN RESOURCE DIVISION
HR Planning and Services). - Achieved task efficiency by introducing and implementation of Dynatrace for Monitoring tasks.
- Achieved 0 ticket missed by completing with accuracy and efficiency.
- Collaborated with team of [6] in the development of [IT188 for Singapore technology]. (GPS bus tracking system)
Additional Information
Certified Financial papers
M5, M9, M9A, M6A , M1B, M8A, HI, BCE, M6A
Timeline
Business Sales and Service Manager
Standard Chartered Bank
09.2023 - 04.2025
Consultant
NCS Pte Ltd
09.2021 - 08.2023
MANAGER
Paw Labb Pte Ltd
03.2020 - 06.2021
REGIMENTAL QUARTER MASTER SERGEANT
Singapore Armed Forces
05.2016 - 05.2018
JUNIOR ENGINEER
ST telematics
08.2015 - 12.2015
Bachelor of Science - Marketing
Royal Melbourne Institute of Technology
04.2001 - 04.2021
Associate of Science - Telematic And Media Technology
Nanyang Polytechnic
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