Mansurali Nafila Parveen

• Duration: 09/2022 - Present

Visa Application Specialist

• Managed visa applications, ensuring all documentation was complete and accurate.
• Advised clients on required documentation and provided support throughout the application process.
• Liaised with embassies and consulates to expedite visa processing.
• Maintained accurate records and prepared detailed reports for management.
• Resolved issues during the application process and mentored junior staff.

Digital Marketing Assistant

• Assisted in creating and managing digital content, social media, and email campaigns.
• Supported SEO/SEM tasks and conducted market research for campaign strategies.
• Monitored and reported on digital marketing performance, contributing insights for improvement.
• Helped maintain the company website and updated content regularly.

Help Desk Support

• Provided technical support to users, troubleshooting hardware, software, and network issues.
• Logged and tracked incidents in the help desk system, ensuring timely resolution.
• Created user guides and documentation to assist with common technical issues.
• Delivered user training and maintained a high standard of customer service.

• Duration: 12/2022 - Present (Part Time)
• Entered and maintained data in databases and spreadsheets with high accuracy.
• Verified and corrected data to ensure completeness and accuracy.
• Generated reports and summarized data into charts for analysis.
• Scanned documents and saved them in a database for easy access.
• Conducted regular quality checks and adhered to data privacy policies.
• Collaborated with teams to resolve data discrepancies and improve processes.
• Suggested and implemented improvements to streamline data entry workflows.