Peter John Vincent

• Supported critical transit operations such as arrival immigration diversions, flexible arrivals, and gate changes, ensuring smooth passenger flow and minimising disruptions to flight schedules.
• Assisted in on-ground incident management, including medical emergencies, by providing immediate support and relaying key information to Duty Terminal Managers (DTMs), contributing to faster response times and operational safety.
• Delivered high-quality customer service by advising passengers on safe management measures and providing directions, directly enhancing passenger satisfaction and Changi Airport’s service reputation.
• Proactively managed congestion at key locations including Departure halls, Arrival Immigration, and Taxi stands, improving crowd control and ensuring better access to retail and F&B areas—indirectly supporting tenant business performance.
• Took initiative in executing ad-hoc operational tasks during peak periods or irregular situations, demonstrating flexibility, problem-solving skills, and resilience under pressure.
• Developed leadership, coordination, and communication skills through real-time passenger engagement and collaboration with cross-functional airport teams.
• Applied professional workplace etiquette and cultural sensitivity in a fast-paced, international environment, aligning with Changi’s customer-centric business objectives.

Contributed to Changi Airport’s operational excellence and customer satisfaction KPIs, supporting business goals through enhanced service delivery and efficient passenger flow management.