Chang Lim Woo
Summary
Dynamic customer service professional with experience at Changi Airport and Heungkuk Fire&Marine Insurance excelling in complaint resolution and communication. Proven ability to enhance customer satisfaction through effective engagement and critical thinking. Adaptable and flexible, I consistently deliver high-quality service while managing high volumes and maintaining a friendly atmosphere.
Overview
6
6
years of professional experience
Work History
Changi Experience Ambassador
P-serv
10.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Mega Coffee
MGC
10.2021 - 04.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Produced food and drink products adhering to company quality and quantity standards.
Heungkuk Fire&Marine Insurance
Heungkuk
02.2019 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Education
Bachelor of Arts - International Trade
Kangnam University
South Korea02-2023
Associate of Arts - English Tourism
Korea Tourism College
South Korea02-2021
Skills
- Customer engagement
- Complaint resolution
- Communication
- Critical thinking
- Flexibility
- Adaptability
Languages
Korean
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Japanese
Elementary (A2)
Timeline
Changi Experience Ambassador
P-serv
10.2023 - Current
Mega Coffee
MGC
10.2021 - 04.2023
Heungkuk Fire&Marine Insurance
Heungkuk
02.2019 - 11.2022
Bachelor of Arts - International Trade
Kangnam University
Associate of Arts - English Tourism
Korea Tourism College
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