Fatihatulhidayah Irwan

1. Assisting passengers : provide information and assisting to travelers, helping them with directions, flight details and general airport queries.

2. Promoting services : Inform passengers about the amenities and services available at the airport such as lounges , snooze lounge and dining options.

3. Congestion : Coordinate flight schedules to minimize overlap and ensure that peak times are managed efficiently. Ensure the passengers queue in order and not disrupting the pathways.

4. Gate Change : Ensure that all information screens and digital displays in the airport reflect the new gate assignments immediately to prevent confusion. In addition , to assist passengers in finding their new gate.

* Sale of tickets and cinema concession via POS system.
* Managed cash transactions, including counting and reconciliation of cash at the start and
end of the shift.
* Greeted customers and provided them with information about movie showtime and
additional cinema services.
* Delivered food ordered by customers directly to their theatre seats and assisted them
with placing their orders manually where necessary.
* Cleaned theatres after each screening and ensured cleanliness both in cinema halls and
lobby/box office/lounge/restroom areas.

• Assisted customers with prompt and polite support in-person and via telephone.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used POS system to process sales, returns, online orders, and gift card activations.

• Recommended complementary purchases to customers, increasing revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Restocked and organized merchandise in front lanes.
• Checked loads to identify contents and unauthorized or highly regulated materials.
• Performed root cause analysis to implement corrective actions for discrepancies.
• Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Maintained updated knowledge of event information to provide guests with accurate details.
• Maintained professional demeanor to represent venue and create positive impression.
• Sold admission, processed payments, and issued tickets.