Summary
Work History
Education
Technical Skills
Personal Information
Availability
Timeline
Software
Languages
Generic
Lau Chen Ting

Lau Chen Ting

Experienced Project Manager | Skilled In Agile And SDLC | Bridging Technical Specifications With Business Strategy For Seamless Execution.
Singapore

Summary

Experienced IT professional with a strong background in solution architecture, project management, and digital transformation within the supply chain and logistics sector. Proven expertise in delivering technical solutions, product localization, and system integrations to drive business growth across Southeast Asia.

Work History

Project Manager

Caspen Technology PTE LTD
11.2024 - 03.2025
  • Acted as the bridge between business and technical teams, gathering customer requirements and translating them into actionable tasks for developers.
  • Managed end-to-end development cycles, including task allocation, timeline planning, and progress tracking.
  • Served as the primary liaison for customers, providing regular project updates, addressing evolving requirements, and ensuring alignment with business objectives.
  • Delivered comprehensive support for both technical and non-technical customer inquiries, ensuring a seamless user experience.
  • Led and inspired project teams, fostering collaboration and driving successful project execution.
  • Proactively addressed customer queries, ensuring timely resolution of concerns.
  • Spearheaded QA automation initiatives, integrating automated testing to enhance efficiency and minimize human errors.

Pre-sales Solutions Architect cum Project Manager

Crystal Link Technology PTE LTD
07.2021 - 11.2024
  • Delivered technical presentations and product demonstrations to potential clients, showcasing product capabilities and value propositions.
  • Supported the sales team by providing technical expertise, architectural design, and solution development tailored to client needs.
  • Collaborated with product development and support teams to ensure solutions were feasible, scalable, and well-supported.
  • Provided valuable customer feedback to internal teams, driving continuous product improvements.
  • Offered ongoing technical consultation and support throughout the sales process, ensuring seamless customer engagement.
  • Coordinated third-party vendor integrations, enabling smooth interoperability between external systems and the company's products.
  • Navigated Singapore government grants, assisting customers with proposals, project coordination, and final submissions.
  • Managed the Southeast Asian market, providing expert consultation to potential customers in the supply chain sector.
  • Led end-to-end integrations between the company’s products and popular e-commerce platforms.
  • Directed a technical team, overseeing project development and support, leveraging leadership, communication, and technical expertise.
  • Successfully implemented a Warehouse Management System (WMS) for a listed FMCG company in Indonesia, covering 11 warehouses and integrating with SAP S/4HANA.
  • Assisted numerous SMEs in obtaining government grants, facilitating digital transformation initiatives.
  • Customized and localized products to meet diverse regulatory and operational requirements across Singapore, Cambodia, Indonesia, and Malaysia.
  • Led the development and successful launch of a product, integrating multiple e-commerce platforms from pre-sales to final deployment.

System Analyst

PulseSync PTE LTD
02.2019 - 07.2021
  • Provided end-user support, addressing queries and ensuring smooth system operation.
  • Troubleshot and diagnosed user-reported issues, delivering timely resolutions.
  • Delivered back-end technical support, assisting customers with system-related challenges.
  • Managed system patch releases, ensuring stability and performance improvements.
  • Acted as the liaison between developers and end-users, facilitating effective communication and issue resolution.
  • Performed bug fixes and system enhancements, improving functionality and user experience.
  • Resolved system performance issues, optimizing efficiency and reliability.

Software Engineer

Morphues Consulting PTE LTD
08.2015 - 02.2019
  • Developed and enhanced sports gaming applications, ensuring high performance and user engagement.
  • Designed, specified, and implemented new features, aligning with business and user requirements.
  • Conducted unit testing and supported acceptance testing, providing immediate fixes for reported bugs or change requests.
  • Provided 24/7 application support, troubleshooting issues and ensuring system stability.
  • Managed production patch releases and full deployments, ensuring smooth updates with minimal downtime.

Product Engineer

Inspire-Tech PTE LTD
08.2013 - 04.2015
  • Performed testing and troubleshooting, identifying and resolving system issues efficiently.
  • Ensured product quality and maintained back-end system operations, optimizing performance and stability.
  • Provided technical support to customers, addressing inquiries and resolving system-related challenges.
  • Managed software patch releases, ensuring seamless deployment and minimal disruptions.
  • Led project implementations, coordinating with stakeholders to ensure successful delivery.
  • Conducted end-user training and facilitated User Acceptance Testing (UAT), ensuring smooth adoption and system usability.

Education

B.SC - Information Systems Engineering

Campbell University
05.2010 - 04.2012

Diploma in Science - Information Systems Engineering

Tunku Abdul Rahman College
05.2008 - 05.2010

ADVANCED PROFESSIONAL CERTIFICATE - SUPPLY CHAIN PROFESSIONAL DEVELOPMENT

The Chartered Institute of Logistics and Transport Singapore

Technical Skills

.NET (C#, VB.NET),MVC Razor ,Web Services (REST API, SOAP API),MySQL,MSSQL,Redis,AWS,Azure,JIRA,GitHub,Scrum,SDLC,Agile methodologies,Solutionarchitecture,Pre-sales,Digital transformation,System integration

Personal Information

  • Ethnicity: Chinese
  • Date of Birth: 12/08/89
  • Gender: Female
  • Nationality: Malaysian (Permanent Residence Singapore)

Availability

Immediately

Timeline

Project Manager

Caspen Technology PTE LTD
11.2024 - 03.2025

Pre-sales Solutions Architect cum Project Manager

Crystal Link Technology PTE LTD
07.2021 - 11.2024

System Analyst

PulseSync PTE LTD
02.2019 - 07.2021

Software Engineer

Morphues Consulting PTE LTD
08.2015 - 02.2019

Product Engineer

Inspire-Tech PTE LTD
08.2013 - 04.2015

B.SC - Information Systems Engineering

Campbell University
05.2010 - 04.2012

Diploma in Science - Information Systems Engineering

Tunku Abdul Rahman College
05.2008 - 05.2010

ADVANCED PROFESSIONAL CERTIFICATE - SUPPLY CHAIN PROFESSIONAL DEVELOPMENT

The Chartered Institute of Logistics and Transport Singapore

Software

Jira,Redmine,Microsoft Project

Languages

English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Upper intermediate (B2)

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Lau Chen TingExperienced Project Manager | Skilled In Agile And SDLC | Bridging Technical Specifications With Business Strategy For Seamless Execution.