Carol Lim

Achievement

• Conducted regional training sessions in Manila, facilitating knowledge transfer and aligning credit control practices across Southeast Asia.
• Maintain average DSO below 60 days.
• Lowest DSO reach 47 days.
• Monthly collection hits 50%.
• Highest collection reach 67%
• Decreased at least 10% of the aged debt.
• Maintained zero bad debt throughout the year of servicing
• Go live and involved in various innovation project such as Automation Allocation, system migration, entity amalgamation, invoicing enhancement and etc.

Credit Control

• Administer the creation, distribution and reconciliation of Accounts Receivables invoices
• Maintain client relationship and client standing data in association with settlements
• Receipt and allocate cash from bank statements or client's correspondences on a timely basis and an accurate manner to ensure zero unallocated cash
• Regular liaison with Global Accounts Receivable Team based in UK on global banking clients of Singapore
• To act as liaison between APAC Accounts Receivable Teams and Global Accounts Receivable Team
• Maintain standing data of customers and work with on-boarding team to ensure all customers are in the system
• Reconcile the revenue and invoice upload files from settlement systems to accounting system and resolve all encountered issues
• Forecasting the monthly bad debt for the entity that handle and submit to finance management team for review.

Collection

• Contact clients via emails and follow-up phone calls for outstanding balances, at least once a month, or proceed for more frequent to clients with aged debt
• Attending global call with client to discuss if there is any issue that affecting payment reconciliation.
• Follow up promptly via emails and phone call on queries made with respect to their outstanding trade receivable and invoices, to enable collection of aged debt on time.
• Draw up a plan to achieve DSO (Days of Outstanding Sales) Targets set by regional management
• Set up the report via payment buckets to ensure aged debt can be identified easily.
• Reporting
• Prepare Account Receivable reconciliation from AR module to GL Module, by uploading revenue and printing record
• Reconcile for monthly invoice count to ensure that 100% successful sent and follow up with the unsent invoice
• Prepare daily and weekly collection report and provide commentaries on non-collection from client via the email and phone meeting with client
• Prepare aged debt report on a monthly basis to Regional Management, with analysis provided
• Monitor DSO (Days of Outstanding Sales) position on a monthly basis, with analysis provided on target shortfall and step to take to achieve DSO target or below the target
• Recommend the provision of bad debt/write off to Accountant or regional management
• Prepare manual invoice / credit notes and collate to management's review and approval before sending out to client
• Prepare the ECL and bad debt report for Regional Management to review.
• Set up monthly receipting file and collection percentage for day-to-day record.

Project

• Actively involved in project and migration for the group to enhance daily tasks
• Collaborate with UK and APAC project team for UAT (User Acceptance Testing) test before go live
• Enhance the requirement that needed from credit control/ AR perspective via UAT
• Collaborate with finance team on the project to ensure that the outcome of project fulfilled the rules and regulation of region
• Review for UAT from AR perspective such as standing data, invoice format, invoice alignment, recipient email mapping before go live

Ad-HOC

• Assist with yearly auditing, information request and analysis on Account Receivable as required
• Brokerage investigation from client's query such as brokerage calculation, discount dispute, tax dispute, client information update, invoicing email update
• Actively work with various department such as Trade Management team, Brokerage Management Team, Broker to ensure client's query can be resolve in timely basis
• Participate on festive event from the group with another department

Account Receivable

• Work closely with sales and operations team for client dispute on price and quantity of product charged
• Negotiate with customer for payment update
• Managed to conduct at least 20 call per day
• Attend to customer query on invoicing dispute
• Attend monthly meeting with sales team for aged debt presentation
• Prepare Quarterly GST report.
• Send monthly Statement of Account and reminder letter for due invoice
• Liaise with sales team for age debt client
• Maintain client relationship to ensure payment behavior hits desired target
• Raise up to management team for potential bad debt
• Control and analyze the credit limit and credit term given based on internal and external information that would affect collection
• Proceed to legal action against delinquent customer
• Prepare bank reconciliation and maintain cash flow
• Checking PO and DO and proceed to billing.
• Identify and resolve discrepancies / dispute and issue Credit Note or Debit Note Goods return or price adjustment).

Account Payable

• Cross check with 3-way match of Purchase Order, delivery order and price of invoice
• Ensure the process of GRN success
• Cross check between price of PO and price of DO to avoid cost to cost or below cost issue
• Issue payment via physical cheque.
• Prepare inter company billing invoice

• Prepare all statutory deduction such as EPF, SOCSO and Income Tax
• Prepare monthly report for every employee's salary.
• Distribute of pay slip and report to verify employee's salary (including remuneration / allowance) tally with bank statement cash out.
• Physical stock check.
• Issue computerized cheque by using SAP system.
• Preparing year end reconciliation on payroll summary with payroll costing report.