Kok Tai (Darren) Teo
Singapore
Summary
- Experienced with managing key partner relationships to enhance business outcomes. Utilizes strategic planning and negotiation to drive mutual success towards business.
- Track record of fostering strong, collaborative partnerships.
- Product management professional with track record of driving successful product initiatives and optimizing product performance.
- Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in market research, strategic planning, and project management.
Overview
10
10
years of professional experience
Work History
Account Manager
SECURICKS PTE LTD
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Product Manager (Senior Product Executive)
ViewQwest Pte Ltd
04.2022 - 05.2024
- Build and manage the product roadmap for a set of critical pricing initiative
- Handling Cybersecurity Services, productise and execution - Firewall as a Service - Wi-Fi as a Service - Managed Services - Professional Services
- Vendor Management - Trend Micro - Crowdstrike - Okta - IBM - Palo Alto Networks - Fortinet - Automox
- Manage P&L and forecasting of company revenue
- Exquisitely anticipate and rectify any challenges that could hinder the team's achievement of the prescribed targets and performance standards
- Develop strategic partnership to increase product diversity for larger coverage
- Fostering a strong connections and nurture robust relationships to bolster the enterprise and commercial sales team
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Senior Product Executive
Ingram Micro Singapore
04.2017 - 03.2022
- Product and inventory management of appointed product lines
- Vendor Management
- Analyzing market trends and work towards efficient outcome for Business
- Engagement and cultivation of strong rapport with partners / Vendors
- Analyze contract customers' performance and make yearly contract proposal with good business justification
- Managed a team of professionals, fostering an environment that encouraged creativity and collaboration for successful product launches.
Product Executive
Ingram Micro Singapore
06.2016 - 03.2017
- Product and inventory management of appointed product lines
- Vendor Management
- Analyzing market trends and work towards efficient outcome for Business
- Gathering of market intelligence on new products, industry trends, competitive development and constant evaluation of potential new product lines
- SAP Knowledge
Sales coordinator for Catering Sales Department
Raffles Hotel Singapore
03.2015 - 09.2015
- To liaise with clients on finalizing details and gives professional advice on setups and planning of functions
- To handle guest feedback and complaints personally and keep the Director of Catering Sales informed of any appropriate situations
- To prepare quotations, proposals and Letter of Agreement
- To follow through from enquiry to departure
- To maintain a record of all lost or turned down business
Education
Associate of Science - Bachelor of Science Management With International
Royal Holloway, University of London
Singapore06-2027
High School Diploma -
REPUBLIC POLYTECHNIC
Singapore04-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- KPI tracking
- Product strategy
- Product lifecycle management
- Data analytics
- Strategic planning
- Business development
- Pricing strategy
- Sales enhancement
- Sales enablement
Timeline
Account Manager
SECURICKS PTE LTD
06.2024 - Current
Product Manager (Senior Product Executive)
ViewQwest Pte Ltd
04.2022 - 05.2024
Senior Product Executive
Ingram Micro Singapore
04.2017 - 03.2022
Product Executive
Ingram Micro Singapore
06.2016 - 03.2017
Sales coordinator for Catering Sales Department
Raffles Hotel Singapore
03.2015 - 09.2015
Associate of Science - Bachelor of Science Management With International
Royal Holloway, University of London
High School Diploma -
REPUBLIC POLYTECHNIC
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