Irene Poh Hwa Shean

• To oversee staffing policies, improve employee retention and motivate staff through creating employee wellness initiatives.
• Ensure compliance with industry regulations, keep detailed records of job descriptions, schedule interviews for job candidates and conduct onboarding and new employee orientation.
• Solve grievances from employees and use a structured system to respond to any issues within an organization.
• Also manage benefits administration, update payroll and communicate with staff about policy changes.
• And etc.

Career Pathway for Irene at TA Corporation Ltd:

• Human Resource Manager - (Promoted Jul 2019 till Nov 2023)
• Assistant HR Manager - (Promoted Apr 2018 till Jun 2019)
• Senior HR Officer - (Promoted Apr 2016 till Mar 2018)
• HR Officer (From 11 Jul 2011 till Mar 2016)

Achievements:

• Spearheaded employee engagement surveys, analyzing data and implementing action plans to address areas of improvement.
• Acted as a trusted advisor to management on HR-related matters, providing guidance and recommendations.
• Streamlined the recruitment process by implementing an applicant tracking system since Yr 2018 (by Excel), reducing time-to-hire by 30%.
• Successfully resolved employee relations issues, resulting in an 8 to 10% decrease in formal complaints, especially from the workers level.
• And Etc.

Main Job Roles:

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Motivated employees through special events and incentive programs.
• Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
• Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
• Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
• Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
• Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
• Processed employee claims involving performance issues and harassment.
• Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
• Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability.
• Structured compensation and benefits according to market conditions and budget demands.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Distributed employee engagement surveys to identify areas of improvement.
• Liaised between multiple business divisions to improve communications.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Fostered positive work environment through comprehensive employee relations program.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Coordinated technical training and personal development classes for staff members.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Instructed senior leaders on appropriate employee corrective steps.

Others HR Initiatives Involvements:

1) Workers’ Department

• Managing and Overseeing the Workers’ Department of 4 persons
• Arrange and participate in regular meetings in regard to foreign workers manpower planning and deployment/transfer.
• Provide inputs in all processes revamping exercise.
• Actively participate in HR initiatives launched by MOM, BCA, or internally.

2) HR Business Partnering Role

• Interacting with Business Unit Managers, Project Managers, Supervisors, and others.
• Acts as a trusted business partner, to deliver best practice and business-focused HR solutions that support the achievement of business results.

3) Regional Offices Policies and Operation Setup

• Responsible for end-to-end HR processes and initiatives during various stages in the employee life cycle.
• Oversee HR operation and payroll administrations for Singapore and Malaysia.
• Involved in Malaysia, Cambodia, and Thailand HR operations and related matters.
• Acts as a trusted business partner, to deliver best practice and business-focused HR solutions that support the achievement of business results.

Please refer to Human Resource Manager's JD

Please refer to the above Asst HR / HR Manager's JD

• Handling payroll / CPF for 10 subsidiaries Company for about 400 staffs and management by using Timesoft Payroll System includes Payslip printing and Cash Books if require by Finance Department; Attending to employees enquiries; Filing paperworks; Update new employee / resigned employees to Timesoft Payroll System including opening profile for each respective staff after confirmation; Leave and MC updates to Timesoft; Letter preparation includes Letter of Appointment, Confirmation, Increment, Extension of Probationary Period, Termination, Promotion, Re-designation, Transfer, etc.; Staff Deployment Chart updates; Site Attendance Check for payroll preparation; Annual Leave and Bonus Provision to Finance Department every Quarterly; NS Make up pay claims, Government Maternity Claims, Government Child Care Claims for employees; Answering to Survey Forms from Government Sector, e.g. MOM, BCA, IDA, etc
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Process of Work Passes Application (EPOL from New Application, Renewal to Cancellation); IR21 tax clearance for resignee, (e.g
• Foreign Staff and SPR Staff); Preparation of Yearly IR8A Remuneration Income via Auto Inclusion / E-Submission via Payroll System; Annual Variable Bonus (AVB) proposal preparation; Annual Performance Apparaisal Forms every once a year.
• Support HR Manager in strategic planning sessions focused on organizational development and growth.

• General Administrative & Accounts duties (AR/AP) e.g
• Handle partial of accounts, Credit Control, Costing / Quoting, Preparation of Management Reports, etc.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.

• General Administrative Works & some Accounts duty; e.g
• Filing Works, Billing / Invoicing including claiming, answering calls, quoting / costing, etc.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Interacted with customers by phone, email, or in-person to provide information.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.