Carson Sng
Director's Personal Assistant | Business Development | Operations Manager
Singapore
Summary
Results-driven operations and administrative professional with 7+ years of experience in business coordination, stakeholder engagement, and customer service. Proven track record in logistics, operations, and business development across diverse industries including retail, education, and corporate services. Adept at streamlining processes, enhancing communication, and improving efficiency. Multilingual and adaptive with a strong commitment to delivering results.
Overview
11
11
years of professional experience
4
4
Languages
Work History
International School Science Teacher (Primary)
Siam Singapore International School
08.2024 - 02.2025
- Primary 1-6 levels, Primary 6 Homeroom Form teacher.
- Promoted critical thinking skills among approximate 100+ students by challenging them to solve complex problems related to real-world situations in science lessons.
- Established a positive classroom environment by fostering open communication and mutual respect among students from 6 levels.
- Increased student interest in scientific concepts through engaging hands-on experiments and demonstrations.
- Maintained clear communication with parents regarding student performance and areas for improvement, supporting their involvement in the learning process.
Operations Manager / Corporate Secretary / Personal Assistant to Director
Global World of Dreams Holding Pte. Ltd.
01.2017 - 07.2024
- Built and maintained relationships with over 30 business partners and internal departments.
- Created investment and operations reports for executive decision-making.
- Coordinated with cross-departmental teams to streamline processes and reduce communication errors by 20%.
- Supported execution of investment projects: document flow, budgeting, and partnership coordination.
- Managed director's calendar, tasks, and personal/professional errands.
Robotics Instructor
Duck Learning
01.2016 - 01.2017
- Conducted MOE-approved robotics lessons for Primary and Secondary school students.
- Independently facilitated class sessions for 25-30 students.
- Enhanced students'' understanding of LEGO robotics by incorporating hands-on projects and real-world applications.
- Encouraged students to explore various aspects of robotics such as programming, design, and engineering through individualized learning experiences.
- Utilized various teaching methods including lectures, demonstrations, group activities, and one-on-one instruction to cater to diverse learning styles among students.
Sales Coordinator
Lagardère - Discover Singapore (Changi Airport)
01.2015 - 01.2016
- Collaborated with team members to optimize store operations and achieve sales goals consistently.
- Conducted weekly stock audits and resolved inventory issues.
- Monitored product accuracy, contributing to improved logistics and merchandising.
- Enhanced customer satisfaction through attentive service and product recommendations for estimated 100+ customers weekly.
- Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
Customer Service Executive
MDR Limited (Samsung Service Centre)
01.2014 - 01.2015
- Managed 100+ customer service cases weekly with a 90%+ first-call resolution rate.
- Logged customer concerns into CRM and escalated unresolved cases.
- Resolved technical and billing concerns, raising customer satisfaction scores.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Process Repairs and RMA tickets.
Education
Bachelor of Science (BSc) with Honours - Logistics
University College Dublin
Singapore01-2016
Diploma - Marketing
Kaplan Singapore
Singapore01-2015
Skills
Professional executive and personal assistance
Business Operations & Development
Project & Task Coordination
Cross-Functional Collaboration
Client & Stakeholder Relations
Scheduling & Documentation
CRM & Inventory Systems
Experienced with Microsoft Office applications
Customer Service & Relationship Management
Monitoring performance metrics
Operations management
Client support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
LANGUAGES
- English (Fluent)
- Mandarin (Fluent)
- Cantonese (Fluent)
- Thai (Basic)
Quote
Learn from yesterday, Live for today, Hope for tomorrow. The important thing is to not stop questioning
Albert Einstein
Timeline
International School Science Teacher (Primary)
Siam Singapore International School
08.2024 - 02.2025
Operations Manager / Corporate Secretary / Personal Assistant to Director
Global World of Dreams Holding Pte. Ltd.
01.2017 - 07.2024
Robotics Instructor
Duck Learning
01.2016 - 01.2017
Sales Coordinator
Lagardère - Discover Singapore (Changi Airport)
01.2015 - 01.2016
Customer Service Executive
MDR Limited (Samsung Service Centre)
01.2014 - 01.2015
Bachelor of Science (BSc) with Honours - Logistics
University College Dublin
Diploma - Marketing
Kaplan Singapore