Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mohamad Isyanto Bin Hasim

Mohamad Isyanto Bin Hasim

Policy Analyst
Singapore

Summary

I am an ambitious, professional and flexible team player, eager to contribute significantly to any organization while wanting to create memorable experiences. I am very much looking forward to working hand-in-hand with future colleagues and to be able to learn from and share my experiences to help achieve success for the organization.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Policy Analyst(Model Policy)

Tiktok
09.2024 - Current
  • Designed and implemented core policy frameworks, including Machine Moderation Guides with natural language enforcement signals and COT (Chain of Thought) Prompts, to guide model reasoning and decision-making for multi-modal LLMs.
  • Owned the entire data quality lifecycle by developing Labeling Guidelines and leading Labeling Calibrations with ADSO teams to ensure the generation of accurate and comprehensive training datasets.
  • Led cross-functional collaboration with Policy, ADSO, and regional teams, serving as the primary point of contact for project milestones and policy deliverables to align model actions with human objectives.
  • Developed and presented strategic policy insights and reports to inform decision-making, identify model performance gaps, and drive improvements in policy development and operational processes.
  • Spearheaded the development and implementation of a robust Policy Change Management process to systematically assess the downstream impact of policy updates on machine learning models, minimizing risks of overkill and leakage.

Policy Enforcement Specialist

Tiktok
04.2024 - 08.2024
  • Instrumental in achieving regulatory compliance related to business continuity standards through diligent policy enforcement for Singapore market
  • Facilitated communication between front-line staff and management on issues related to policy enforcement or procedural updates.
  • Ensured compliance with relevant industry regulations and standards through diligent policy enforcement and regular updates as needed.
  • Supported policy development initiatives by providing subject matter expertise on enforcement-related matters.
  • Managed caseloads efficiently, prioritizing high-risk cases to ensure prompt resolution of matters.

Subject Matter Expert

Tiktok
05.2022 - 03.2024
  • Subject Matter Expert(May 2022 - Present) Promoted to Support Layer position after an intensive interviews.
  • Provide refreshers, RCA, overkill and leakages coaching for the team for Non Language Indonesia Market
  • Weekly alignment meet ups with QA SME from Kuala Lumpur team
  • Team accuracy grow from month to month with an average of 93%
  • Team Policy Knowledge Test accuracy with an average of 95%
  • Developed and maintained relationships with internal and external stakeholders to ensure alignment and collaboration
  • Developed training materials and conducted workshops to ensure that teams have the right skills and knowledge to succeed
  • Developed an in-depth understanding of the company’s products and services, becoming the go-to source for questions and inquiries from internal and external stakeholders
  • Collaborated with cross-functional teams to design and develop innovative products and services that addressed the moderators needs

Product Policy Manager, Issue Policy(Rotation Program)

Tiktok
10.2023 - 12.2023
  • Get to be part of the Behavioral Health and Regulated Content(BHRC) team mainly under Shocking and Graphic content policy. Collaborate internally to develop and enhance Global Policy by drafting and refining proposals. Developed and implemented a process validation program that ensured product conformity to standards
  • Reviewed and refined Depiction of blood policy title:
  • Quantitatives reviews of policy metrics
  • Gather qualitative feedback from regional policy
  • Assessing on how to incorporate medical content into the title
  • Collaborate with Content classification to assess Content level suitability
  • Collaborate with content classification team for Fear and Anxiety content:
  • Suggest content level standards for fear and anxiety theme content
  • Analyse other industry standards(TV,Film,Media) on their content rating criteria
  • Deprecation proposal on Scary Make-up and Effects(Jump Scare)
  • Quantitatives reviews of policy metrics and Data substantiation
  • Provide Enforcement strategy
  • Peer Platform assessment
  • Content deep dive case labeling

Content Moderator

Tiktok
01.2022 - 04.2022
  • Responsible for the content safety of short video products, ensuring their legal compliance.
  • Responsible for developing, maintaining and implementing Community Content Security Standard
  • Carry out the enforcement of policies, ensuring safety of users on the TikTok Platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

Process Associate

Genpact
12.2019 - 02.2022
  • Backup Subject Matter Expert(SME), Genpact
  • Promoted to be part of the Support Layer Team.
  • Provide assistance to agents who require additional insight with applications related issues.
  • Conduct shadowing sessions for newly trained agents.
  • Assist the Front Line Managers and the team SMEs with admin tasks.
  • Given the opportunity to be part of the Developer Operations team to process and review 3rd party applications in accordance to Client Policy Compliance guidelines.
  • Liaise with the Client’s Backend Team to ensure enquiries made by Project Managers or Developers are solved within the time period given.
  • Provide solutions for developers via email enquiry
  • Conduct a Live Video Conference call with Developers to solve the application issues at hand.

Sales Executive

CrossTrack Pte Ltd
03.2018 - 09.2018
  • Through this position, I had the opportunity to further develop my professional skills as well as gain the perspective from a strategic management standpoint for a client’s growth in the logistics sector through optimisation and streamlining of their processes. I was also required to connect with clients and establish partnerships by analysing & proposing solutions to help grow their businesses. The operations department allowed me to gain a deeper understanding of various logistical processes as well as learning how to provide custom analytical & consultation services to clients.

Education

Bachelor of Business & Bachelor of Arts -

Singapore Institute of Management (SIM)
Singapore
01.2017

Diploma - Customer Relationship and Service Management

Republic Polytechnic
Singapore
01.2013

Skills

  • Policy implementation

  • Policy interpretation

  • Analytics

  • Policy formulation

  • Business Development

Teamwork and collaboration

Timeline

Policy Analyst(Model Policy)

Tiktok
09.2024 - Current

Policy Enforcement Specialist

Tiktok
04.2024 - 08.2024

Product Policy Manager, Issue Policy(Rotation Program)

Tiktok
10.2023 - 12.2023

Subject Matter Expert

Tiktok
05.2022 - 03.2024

Content Moderator

Tiktok
01.2022 - 04.2022

Process Associate

Genpact
12.2019 - 02.2022

Sales Executive

CrossTrack Pte Ltd
03.2018 - 09.2018

Bachelor of Business & Bachelor of Arts -

Singapore Institute of Management (SIM)

Diploma - Customer Relationship and Service Management

Republic Polytechnic

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Mohamad Isyanto Bin HasimPolicy Analyst