Emil Chen Zerong
Hougang
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SUPERVISING OFFICE ASSISTANT
MINISTRY OF COMMUNICATIONS AND INFORMATION
05.2023 - Current
- Revised office policies based on industry best practices resulting in improved overall departmental function.
- Kept high average of performance evaluations.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Supported the hiring process by screening resumes scheduling interviews along with preparing offer letters.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Managed schedules for multiple executives, coordinating appointments and meetings to maximize time utilization.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Maintained and updated office records, both digital and physical.
- Collaborated with IT department to resolve technical issues in a timely manner reducing downtime and increasing productivity.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Developed strong communication and organizational skills through working on group projects.
OPERATIONS EXECUTIVE
METROPOLIS SECURITY SYSTEMS PTE LTD
03.2023 - 05.2023
- Responsible for part of workplace team that directly manages operations and maintenance of facilities
- Responsible and accountable for effectively managing day-to-day operations / allocated contract sites and staff by providing highest quality, compliant and professional security service to Clients
- Conduct investigations and vet incident reports submitted by security team and prepare conduct After Action Review (AAR) of incident
- Overall in-charge of day-to-day operations of security personnel to allocated sites
- Manage and review security procedures
- Communicating with upper management to develop strategic operations goals
- Developing strategic long-range plans to achieve strategic objectives
- Creating and managing organization's fiscal operating and capital budget and expenses
- Monitoring operational performance of both internal and external service providers
- Providing workplace setting that is conducive to productive work
- Monitoring client satisfaction
- Monitoring performance metrics
- Receiving and responding to approvals and notifications.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
SERGEANT (3)
SINGAPORE POLICE FORCE, AIRPORT DIVISION
05.2017 - 10.2022
- Prevent, Deter & Detect Crime
- Protect Life & Property
- Provide Security Protection for Civilians & Commercial Aviation
- Lead Teams of Officers for Various Deployments
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Involved in Various Projects to Enhance and Improve Working Processes
- Actively Involved as Trainer to Conduct Training Sessions (ACLP Certificate)
- Actively Involved in Planning and Executions of Various Events
- Participated in Learn, Equip, Act and Progress (LEAP) Program for Leadership Roles.
Education
DIPLOMA IN BUSINESS ADMINISTRATION -
SINGAPORE POLYTECHNIC
SINGAPORE04.2017
BOWEN SECONDARY SCHOOL
SINGAPORE12.2013
Skills
- Scheduling
- Report Analysis
- Event Coordination
- File Organization
- Scheduling and calendar management
- Event preparation
- Positive Attitude
- Phone and Email Etiquette
- Cross-Functional Collaboration
- Task Delegation
- Prioritizing Work
- Team Leadership
Availability
1-Month Notice Period
Others
Fluent in English & Mandarin, Proficient in Microsoft Word, Powerpoint & Excel, Technical troubleshooting, Desktop, Laptop, Printer, Scanner & Fax machine, Basketball
Activities
- SINGAPORE POLYTECHNIC, SP BP Mentoring Club, Participant, 2014, 2017
- BOWEN SECONDARY SCHOOL, Media Club, President, 2011, 2013
Achievements Awards
- SPF - Dedicated Officer (2018, 2019, 2020, 2021, 2022)
- SPF - SPF Service Champion (2020, 2021)
- SPF - SPF Trainer of the Year (Adjunct) (2022)
- SPF - Silver Award for SPF Innovation Competition (2018, 2019, 2020)
- Singapore Polytechnic Final Year Project - Managed own business and engaged contingency plans to achieve desired results.
Personal Information
- Age: 27
- Expected Salary: $4000
- Ethnicity: Chinese
- Date of Birth: 02/07/97
- Gender: Male
- Nationality: Singapore Citizen
- Marital Status: Single
Certification
• SPF - Dedicated Officer (2018, 2019, 2020, 2021, 2022)
• SPF - SPF Service Champion (2020, 2021)
• SPF - SPF Trainer of the Year (Adjunct) (2022)
• SPF – Silver Award for SPF Innovation Competition (2018, 2019, 2020)
• Singapore Polytechnic Final Year Project – Managed own business and engaged contingency plans to
achieve desired results
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
SUPERVISING OFFICE ASSISTANT
MINISTRY OF COMMUNICATIONS AND INFORMATION
05.2023 - Current
OPERATIONS EXECUTIVE
METROPOLIS SECURITY SYSTEMS PTE LTD
03.2023 - 05.2023
SERGEANT (3)
SINGAPORE POLICE FORCE, AIRPORT DIVISION
05.2017 - 10.2022
DIPLOMA IN BUSINESS ADMINISTRATION -
SINGAPORE POLYTECHNIC
BOWEN SECONDARY SCHOOL
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