Ibon Loviz Chang

• Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
• Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
• Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
• Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
• Optimized website performance through regular updates, improving user experience and increasing conversion rates.
• Conducted competitor analysis frequently to stay informed about industry trends and maintain a competitive edge in the market.
• Negotiated terms with suppliers to secure discounts and promotional opportunities.

• Promoted brand loyalty by creating personalized experiences for each customer during their visit.
• Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
• Organized sale events and created eye-catching product displays to attract customers to beauty counter.
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Achieved sales goals through effective communication and demonstration of products.
• Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
• Conducted regular staff training sessions for product knowledge and sales techniques.
• Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.

Last Drawn : $14,000

• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Conducted consultations to understand client's desired look.
• Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
• Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Last Drawn : $6,300

• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of air ticket rules and procedures.
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Booked tickets for air, rail, and ground transportation.
• Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
• Saved clients on overall travel costs by finding most affordable ticket and lodging options.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
• Arranged travel accommodations for groups, couples and executive clients.
• Organized details of transportation, schedules for conferences and other meetings for corporate trips.
• Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Last Drawn : $4,200

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Established and maintained operational standards for 7 Branche.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Launched quality assurance practices for each phase of development

Last Drawn : $4,500

• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
• Advocated for staff members, helping to identify and resolve conflicts.

Last Drawn : $2,200

• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
• Increased sales revenue by identifying and pursuing new business opportunities.
• Negotiated prices, terms of sale and service agreements.
• Built client relationships by acting as liaison between customer service and sales teams.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Achieved higher client satisfaction ratings through consistent communication and problem resolution.
• Created proposals for new and repeat customer business transactions.

Last Drawn : $3,500