Reading
Gaius Varghese
Senior Customer Relations & Sales Executive
Singapore,Punggol
Summary
Experienced Customer Relations Senior Executive with over 7 years of experience in Hotel, Oil & Gas and Logistic industries. Excellent reputation for resolving problems and improving customer satisfaction
Overview
8
8
years of post-secondary education
15
15
years of professional experience
Work History
Premium Reservations Sales Specialist
Delta Air Lines, Inc
Singapore
07.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained existing employees to maximize team agility and performance.
Quote Desk Representative
Federal Express
09.2019 - 01.2021
- Quotations on demand for customers over the phone.
- Quotations via email for email enquiries.
- Coordination with various departments to arrange shipment collection and transit.
- Special monitoring for high value and time sensitive shipment.
- Follow up calls & emails for quotations that are pending movement.
- Hitting revenue target proposed by team manager.
- Work together with account managers to secure sales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Support
Federal Express
09.2018 - 09.2019
- (Tracing), (Claims & Complaints).
- Shipment tracking and tracing.
- Coordination with overseas network for service recovery.
- Customer management in the event of service failure.
- Investigating Service failures for corrective action.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Customer care advisor
DHL Air Express
02.2017 - 02.2018
- (Tracing), (Claims & Complaints).
- Follow up calls to customer enquiries and complaints.
- Shipment tracking and tracing.
- Co-ordination with overseas network for service recovery.
- Customer management in the event of service failure.
Sales and Operations Coordinator
DnPG Safety
07.2012 - 01.2016
- Follow up calls and appointments with existing clients.
- Warehousing and stock taking of fabrics and garments.
- Quality supervision of manufactured products.
- Arranging pickup and delivery of goods.
- Follow up on delivered products with clients.
Commando Specilist
Singapore Armed Forces
Singapore
06.2010 - 06.2012
- SAF 1st Commando Battalion(NS), Weapon Specialist in 15 different weapon systems and cross trained in various other vocations including operations safety, security and intelligence/counter-intelligence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created Ops plans and communicated deadlines to ensure Operations were completed on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered exceptional level of service for each operation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Agent
Ascott Raffles Place
07.2009 - 01.2010
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Concierge
Fullerton Hotel
Singapore
03.2009 - 06.2009
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Planned coverage needs and organized services to support incoming special events.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Provided services efficiently and with high level of accuracy.
Education
Certificate (Hospitality and Management - undefined
SHATEC Institute
01.2008 - 01.2010
Diploma - Sound Engineering
American Institute of audio Engineering
01.2008 - 01.2010
GCE O-Level - undefined
First Toa Payoh Secondary School
01.2002 - 01.2006
Skills
Clientsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Cycling
Music
Bouldering
Running
Shopping
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Premium Reservations Sales Specialist
Delta Air Lines, Inc
07.2021 - Current
Quote Desk Representative
Federal Express
09.2019 - 01.2021
Customer Support
Federal Express
09.2018 - 09.2019
Customer care advisor
DHL Air Express
02.2017 - 02.2018
Sales and Operations Coordinator
DnPG Safety
07.2012 - 01.2016
Commando Specilist
Singapore Armed Forces
06.2010 - 06.2012
Front Desk Agent
Ascott Raffles Place
07.2009 - 01.2010
Concierge
Fullerton Hotel
03.2009 - 06.2009
Certificate (Hospitality and Management - undefined
SHATEC Institute
01.2008 - 01.2010
Diploma - Sound Engineering
American Institute of audio Engineering
01.2008 - 01.2010
GCE O-Level - undefined
First Toa Payoh Secondary School
01.2002 - 01.2006
Similar Profiles
Satnam SinghSatnam Singh
Senior Courier at Federal ExpressSenior Courier at Federal Express
Taliyah BuckleyTaliyah Buckley
Warehouse Associate at Federal ExpressWarehouse Associate at Federal Express
DeJuan EvilDeJuan Evil
Operations Supervisor at Federal ExpressOperations Supervisor at Federal Express
Nickalous SychowskiNickalous Sychowski
Courier at Federal ExpressCourier at Federal Express
Rizwan MohamedRizwan Mohamed
Logistics Assistant at CEVA Logistics Inc.| Singapore, SingaporeLogistics Assistant at CEVA Logistics Inc.| Singapore, Singapore