ALI ZAMANI
SINGAPORE
Summary
Quality assurance professional known for high standards and consistent results. Extensive experience in identifying and resolving quality issues to maintain top-tier product standards. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
GLOBAL CONTENT QUALITY ASSURANCE SPECIALIST
TikTok Pte Ltd - BYTEDANCE
12.2022 - Current
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored large volumes of live international content, ensuring compliance with community standards to maintain a secure and safe digital environment.
- Conducted comprehensive data analysis, identified issues, provided feedback, and escalated as needed, culminating in the creation of detailed, insightful quality inspection reports.
- Contributed to policy development by offering regular insights to enhance and refine existing policies within various projects, driving improvements for the policy team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built strong relationships with stakeholders through transparent communication channels and prompt responsiveness to inquiries or concerns.
- Evaluated performance and quality of products and made improvements to meet established company, industry, and regulatory standards.
- Mentored junior team members, contributing to their professional growth and development.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
ASSISTANT SUBJECT MATTER EXPERT
GENPACT CONSULTING PTE. LTD.
02.2022 - 12.2022
- Delivered measurable solutions by identifying trends to improve internal efficiency and provide external support.
- Ensured compliance with policy assessments by collaborating with cross-functional teams, including community operations and product development.
- Coordinated the exchange of policy-related information with the client and distributed updates across multiple sites.
- Maintained regular communication with the client, providing feedback on policy changes to ensure successful implementation.
- Identified emerging trends and potential issues related to policy application, offering proactive suggestions and solutions.
AGENT
GENPACT CONSULTING PTE. LTD.
05.2021 - 02.2022
- Reviewing of apps, 3rd party apps against platform guidelines, implement policies on non- compliant apps, and evaluate appeals from developers
- Investigate, review, and resolve problems that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality
- App Reviews, Testing & Building test cases is an added responsibility
- DevOps Applications & Products support & testing (Web, Mobile App).
FRONT OFFICE DUTY MANAGER
FAR EAST ORGANISATION
07.2012 - 05.2021
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
- Ensured compliance with safety regulations and emergency procedures for both employees'' well-being as well as guests'' security within the premises.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Coordinated closely with the sales team on promotional strategies, resulting in increased occupancy rates and revenue generation.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Participated in developing marketing strategies aimed at attracting more customers while retaining existing ones.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the property and/or its reputation.
- Collaborate with service apartment team members to establish and implement services and programs that meet or exceed guest expectations.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Developed strong relationships with corporate clients, securing repeat business for the hotel.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
A Levels - ACCELERATED MATHS
GLENTHORNE HIGH SCHOOL
SUTTON, SURREY, UNITED KINGDOM04.2012
GCSE -
GLENTHORNE HIGH SCHOOL
SUTTON, SURREY, UNITED KINGDOM09.2007
Skills
- Problem-solving skills
- Analytical Thinking
- Customer Service
- Decision-Making
- Strong analytical skills
- Training and mentoring
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Auditing Expertise
- Effective Multitasking
- Workflow Optimization
Websites
Languages
English
Malay
Farsi
Personal Information
- Title: GLOBAL CONTENT QUALITY ASSURANCE SPECIALIST
- Date of Birth: 12/02/1990
- Gender: Male
- Nationality: SINGAPOREAN
- Marital Status: SINGLE
Accomplishments
- 2019 - Employee of the month by Far East Hospitality - April
- 2019 - Featured on Expat Living, Singapore : https://expatliving.sg/serviced-apartment-singapore-greatcustomer-service-orchard-parksuites/
- 2017 - Employee of the month by Far East Hospitality - August
- 2017 - Long Service Award in appreciation of 5 years
- 2017 - Excellent Service Award (Silver)
- 2017 - Respond to fire emergency in buildings certificate (WSQ)
- 2016 - Provide safety and security for guest certificate (WSQ)
Timeline
GLOBAL CONTENT QUALITY ASSURANCE SPECIALIST
TikTok Pte Ltd - BYTEDANCE
12.2022 - Current
ASSISTANT SUBJECT MATTER EXPERT
GENPACT CONSULTING PTE. LTD.
02.2022 - 12.2022
AGENT
GENPACT CONSULTING PTE. LTD.
05.2021 - 02.2022
FRONT OFFICE DUTY MANAGER
FAR EAST ORGANISATION
07.2012 - 05.2021
A Levels - ACCELERATED MATHS
GLENTHORNE HIGH SCHOOL
GCSE -
GLENTHORNE HIGH SCHOOL
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