Nicholas Chen
Operations. Strategy. Product. Growth
Singapore
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
Work History
Senior Product Strategy Operations Manager
Bytedance (Tiktok SG PTE LTD)
8 2022 - Current
- Leading the global TikTok LIVE Subscription business vertical with a team of 4.
- Produce overall business unit growth plans broken down into quarterly OKRS and communication of overall business OKRs for Global TikTok LIVE, focusing on the growth of TikTok's subscription business model worldwide.
- Produce action plans from business unit OKR and ensure that they are executed through solving blockers to achieve quarterly objectives.
- Oversee global GTM strategy, multi-level stakeholder management and product operations for the TikTok LIVE vertical, ensuring legal and PR compliance for all campaigns and product feature release.
- Plan and manage ROI for all on-going and potentially new campaigns, achieving cost efficiency and timely execution, focusing on user acquisition and user retention for the TikTok LIVE business.
- Data analysis on current business performance, campaign performance for further initiatives and improvements.
- Conduct competitor analysis and provide insights for business innovation and product iterations.
- Implement new product features to drive business growth
Senior Strategy & Expansion Manager
Beam Mobility Holdings PTE LTD
06.2022 - 08.2022
- Lead a cross-regional team of 3 members, reporting to VP of strategy. Simultaneously leading the FP&A vertical before the onboarding of a CFO.
- Launcher for Thailand and Taiwan market.
- Conduct market research, competitor analysis, and data analytics to position the company for greater market share in the APAC region.
- Produce market business plans broken down into individual markets and oversee execution to ensure that markets are growing accordingly.
- Built profit and loss models for entire business split by country, to understand performance and ROI of resources.
- Optimized operational processes and creation of operational playbooks and SOPs for all regions (SEA, APAC).
- Directly involved in the launch of 8 new operating markets
- Led B2B deals and oversaw business development efforts in growing markets to further support business operations.
Senior Operations Support Team Lead
OFO SG PTE LTD
07.2018 - 08.2022
- Led a team of ~20 on the ground staff, managing day-to-day operations and manpower deployment for the launch of Singapore market
- Coordinated with manufacturing and marketing departments for smooth operations of campaigns
- Weekly and monthly reports to senior stakeholders
- Grew business by 400% through data analysis and timely operations execution
- POC with regulatory body for the entire operations aspect
Operations Executive
See Hoy Chan PTE LTD
06.2015 - 07.2016
- Handles purchase orders
- Liaise and coordinate with suppliers, drivers and customers
- Following up on shipment status, delivery arrangement and invoice paperwork
- Liaise with external marketing parties on the marketing activities for the Company
- Maintenance of the stock-take in warehouse every week
- Preparation of monthly reports on reflected sales
- Execute sales strategies to meet business objectives
- Build and maintain strong relationships with customers and suppliers to generate referrals and to obtain repeated business
- Identify potential customers and perform sales calls for new business opportunities
Assistant Supervisor
A Star PTE LTD (3PL)
07.2014 - 05.2015
- Manage all drivers and ensure they turn up at specified locations on time
- In charge of manpower planning and manpower allocation
Sales Executive
Starhub
03.2013 - 07.2014
- Assist Customer Service department in resolving disputes with customers
- Telesales
- Upsell and cross-sell Starhub Products
- Sales and marketing
Education
Bachelor's Degree -
Monash University
01.2013 - 12.2016
Higher Diploma - Business
TMC Academy
01.2008 - 12.2010
O Levels - undefined
St Andrews Secondary School
01.2004 - 12.2007
Skills
Microsoft Excel
Microsoft Powerpoint
SQL
Data analysis
People management
Stakeholder management
FP&A
P&L management
User & Business growth
Personal Information
- Place of Birth: Singapore
- Date of Birth: 01/18/91
- Gender: Male
- Nationality: Singaporean
- Marital Status: Married
Timeline
Senior Strategy & Expansion Manager
Beam Mobility Holdings PTE LTD
06.2022 - 08.2022
Senior Operations Support Team Lead
OFO SG PTE LTD
07.2018 - 08.2022
Operations Executive
See Hoy Chan PTE LTD
06.2015 - 07.2016
Assistant Supervisor
A Star PTE LTD (3PL)
07.2014 - 05.2015
Sales Executive
Starhub
03.2013 - 07.2014
Bachelor's Degree -
Monash University
01.2013 - 12.2016
Higher Diploma - Business
TMC Academy
01.2008 - 12.2010
O Levels - undefined
St Andrews Secondary School
01.2004 - 12.2007
Senior Product Strategy Operations Manager
Bytedance (Tiktok SG PTE LTD)
8 2022 - Current
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