Joana Marie T Jee

Enterprise Sales & Account Management

• Managed key enterprise and growth accounts across Singapore, Malaysia, the Philippines driving TikTok program activation and increasing incremental advertising spend.
• Built and maintained strong relationships with senior executives, ensuring high client retention and satisfaction.
• Led target account planning and business expansion, achieving $4.5 million in sales (200% of target in one quarter alone).
• Prospected, negotiated, and closed high-value deals, consistently exceeding sales targets.
• Conducted regular account reviews to optimize performance and identify new growth opportunities.
• Educated clients on new solutions, driving increased engagement and adoption.
• Developed data-driven sales presentations and compelling storylines, addressing client needs and unlocking upsell opportunities.
• Collaborated with cross-functional teams to enhance account operations, streamline onboarding, and improve customer experience.
• Collected market insights to help shape product strategy and drive business expansion.

• Entrusted with two focus group projects (Merchant Success Focus Group), receiving positive impact reviews within 1 year and 4 months at Shopify.
• Achieved 100% of Sales target consistently and recognized as a top performer in Merchant Success for the year.
• Conducted regular account reviews to optimize performance and identify new growth opportunities.
• Assisted clients with complex technical issues through phone, email, and three consecutive chats, ensuring timely resolutions.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

• Made outbound calls to existing advertisers and agencies to upsell advertising packages and drive revenue growth.
• Became an expert on advertising solutions, helping local clients expand business operations through targeted strategies.
• Optimized media budgets by analyzing campaign performance data and adjusting strategies for maximum ROI.
• Identified market trends and problem areas, providing actionable insights to improve campaign effectiveness.
• Managed a portfolio of KA/Growth/SMB clients, focusing on revenue growth and long-term partnerships.
• Analyzed company websites to improve user experiences, call-to-action landing pages, and storefront performance.
• Provided valuable product insights and revenue trends, sharing advertiser feedback to enhance solutions.
• Used consultative sales techniques to identify advertising needs and close both short-term and long-term contracts.
• Developed advertiser success stories, showcasing business growth through strategic product usage.
• Utilized a variety of tools to effectively communicate and drive advertiser success.

• Consistently met my short and long-term targets.• Achieved $200K for 4 months amidst the covid for Philippine Project

• Handled customer complaints with empathy and composure.

• Proactively participated in meetings and helped create new practices.

• Answered calls, responded to emails, and spoke with clients face-to-face.

• Trained, coached, and supervised new staff members.

• Pitched ideas on how to improve performance and efficiency and the management team regularly on sales performance and possible areas of improvement

• Manage Philippine Project. Scheduled sales team and ensure enough manpower and headcount on different retail stores and roadshows.

Do outbound calls, roadshow to prospect and close cases on the spot.

• Achieve monthly quotas and sales funnel. Developing rapport with customers to build trust and create value through guided buying decisions

• Increasing the company’s revenue and profit by providing excellent customer service in line with the established guidelines and policies

• Resolving customer issues and complaints to maintain a long-term relationship between the company and the customers

• Responded and conducted daily customer follow-ups and responded to their queries efficiently

• Closed business deals by demonstrating, explaining, and highlighting company products through formal presentations • Introducing the usage of A.I of our learning platform and how it helps to save time and improve efficiency of student's performance.