FARHANA BEGAM

HR Operations & Process Improvement

• Spearheaded process improvement initiatives, including the integration of DocuSign and JD compliance, collaborating with cross-functional teams to drive operational efficiency and enhance process workflows
• Managed candidate pipeline tracking and data integrity monitoring, providing comprehensive recruitment insights through timely and accurate reporting to internal stakeholders
• Collaborated with Talent Acquisition and Operations teams to optimize job board selection, recruitment channels, and overall recruitment processes, contributing to streamlined operations
• Led the management of FCF (Singapore) operations and contract administration, ensuring strict compliance with internal policies and regulatory standards
• Conducted detailed audits of HR processes, identifying opportunities for optimization and implementing changes to improve operational efficiency and effectiveness
• Partnered with HR Business Partners to address employee relations issues, focusing on hiring challenges and enhancing the onboarding experience to foster a positive employee lifecycle
• Assisted in the implementation of HR policies, ensuring alignment with global HR strategies while maintaining compliance with local labor laws and regulations
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.

Offer Template Merge and Optimization Project

• Spearheaded the project to standardize offer templates across multiple countries, enhancing efficiency and regulatory compliance
• Collaborated with cross-functional teams to integrate templates into the HR system, ensuring accuracy and seamless formatting
• Provided training sessions and developed a structured approach for continuous process improvements

Job Description Standardization & Compliance

• Ensured all job descriptions met company and legal compliance requirements before public postings
• Worked closely with hiring managers to correct deficiencies and implement improvements in JD formatting and content
• Developed a JD compliance framework to standardize role descriptions across different functions and regions

End-to-End Hiring Guides for Indonesia & Thailand

• Developed comprehensive hiring process guides tailored to local regulations for Indonesia and Thailand, streamlining recruitment for regional teams
• Trained HR and Talent Acquisition teams to align with new processes and maintain compliance.
• Established best practices for cross-border hiring processes, ensuring seamless operations

Background Check Optimization

• Managed end-to-end background check transactions across APAC, including vendor coordination and efficiency reporting
• Implemented process improvements to streamline BGC workflows, reducing turnaround time and enhancing compliance tracking
• Partnered with legal and compliance teams to update policies on background checks and verification procedures

• Provided HR administrative support, ensuring compliance with global HR policies and processes
• Managed job postings, candidate screenings, and interview scheduling across multiple hiring platforms
• Maintained internal HRIS systems, generating reports and analyzing candidate status for leadership teams
• Spearheaded recruitment initiatives such as Local-Expat Ratio analysis and campus recruitment programs
• Coordinated onboarding and offboarding processes, ensuring smooth transitions for employees
• Managed payroll data submission and government claims (Childcare Leave, Paternity Leave, NS Leave)
• Handled full-cycle work pass applications, renewals, and compliance matters with the Ministry of Manpower (MOM)
• Administered employee benefits programs, including insurance, leave policies, and retention projects
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

• Managed end-to-end recruitment, from job postings and application screening to interviews and onboarding
• Oversaw MOM pass applications, renewals, and compliance tracking for expatriate and local hires
• Issued employment contracts, conducted induction programs, and facilitated new hire integration
• Conducted thorough background checks, verifying references and international qualifications
• Served as the primary contact for employee health insurance queries and claims processing
• Maintained HRIS databases, supporting performance management and HR reporting functions