Zuraidah Ridzuan
Singapore
Summary
Organized and dependable candidate, seeking and maintain full-time position that offers professional challenges utilizing interpersonal and excellent time management skills with a positive attitude.
Overview
12
12
years of professional experience
Work History
Operations Administrator
Ashtead Technology (SEA) Pte Ltd
07.2023 - Current
- Undertake company debtor management process including investigation and resolution of invoice queries.
- Arrange collections and deliveries with third party couriers and resolve logistical issues relating to customer orders.
- Record and investigate customer complaints.
- Attend performance and operational meetings.
- Process off-hires of client rental orders.
- Manage and resolve equipment damage / loss claims with clients after equipment rental orders.
- Raise purchase orders on suppliers and receive orders on company ERP system when goods / services are received.
- Check supplier invoices against purchase orders, resolve queries and code invoices for payment.
- Manage client hire orders to maintain accurate expected off-hire dates in company ERP system.
- Provide annual leave cover for basic sales functions such as answer incoming phone calls, generating hire quotes and processing hire orders.
- Other duties as may be required from time to time that fit reasonably within the role.
Receptionist
ISS Facility Services Pte Ltd
07.2015 - 06.2023
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Route of faxes to respective departments.
- Communicate with staffs, confirm appointments and assist with meeting room booking via Microsoft Outlook.
- Ordering of office supplies.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answer phone promptly and direct incoming calls to correct department.
- Fault reporting/maintenance to building management and in-house technician, ensure with follow up until rectified.
- Handled incoming package from courier.
- Train new team members on company procedures, customer service and issue resolution.
- Ad hoc duties from the General Admin Department eg Checking of consignment notes & Airway bills.
Receptionist cum Admin
Broadley Services Pte Ltd
10.2014 - 03.2015
- Screening phone calls, fax, photocopy, scan and filing.
- Ordering of office stationeries.
- Operate design jet plotter machine, copy and scan.
- Prepare petty cash vouchers.
- Prepare company's profile.
Customer Relations Officer
Aspire! Management Services Pte Ltd
02.2012 - 10.2014
- Managing and directing visitors/shoppers to the correct locations.
- Issuing of security passes to visitors and ensuring accurate security information is collated and forwarded to security.
- Process complaints, requests, repairs from clients and channel to the operation/maintenance team.
- Carry out general admin duties.
Education
Accounting
BMC International College
Accounting
ITE College Central Bishan
04.2010
Skills
- Verbal and Written Communication
- Warehouse Operations
- Customer Service/Support
- Telephone Etiquette
- Staff Support
- Data Entry
- Microsoft Excel
- Administrative Support
- Appointment Scheduling
- Invoicing and Billing
Personal Information
- Place of Birth: Singapore
- Gender: Female
- Marital Status: Married
- Date of Birth: 15 August 1990
- Nationality: Singaporean
References
Huda Hassan, Ashtead Technology (SEA) Pte Ltd, 93386253
Haris, ISS Facility & Services, 90486527
Timeline
Operations Administrator
Ashtead Technology (SEA) Pte Ltd
07.2023 - Current
Receptionist
ISS Facility Services Pte Ltd
07.2015 - 06.2023
Receptionist cum Admin
Broadley Services Pte Ltd
10.2014 - 03.2015
Customer Relations Officer
Aspire! Management Services Pte Ltd
02.2012 - 10.2014
Accounting
BMC International College
Accounting
ITE College Central Bishan
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