Zin Mar Htwe
Geylang
Summary
Dynamic Retail Executive with a proven track record at Megcorp & Co Pte Ltd, excelling in customer service and inventory management. Expert in developing sales strategies that significantly boosted store traffic. Adept at training teams and implementing loss prevention measures, ensuring operational excellence and enhanced customer experiences.
Overview
9
9
years of professional experience
Work History
Retail Executive
Megcorp & Co Pte Ltd
06.2015 - 08.2019
- Managed daily store operations and ensured a high standard of customer service.
- Trained and mentored new staff on company policies and procedures.
- Oversaw inventory management and maintained optimal stock levels.
- Collaborated with team members to resolve customer inquiries effectively.
- Developed and implemented marketing strategies to increase sales in all retail stores.
- Reviewed daily reports from store managers regarding inventory levels, sales performance, staff productivity.
- Implemented strategic plans to improve operational efficiency in all stores.
- Created promotional campaigns to boost brand awareness, store traffic, and sales.
- Supervised a team of retail associates to ensure excellent customer service.
- Maintained accurate records of stock levels across all stores.
- Planned special events such as product launches or promotional activities at each store location.
- Developed promotional displays to enhance product visibility and sales.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak times.
- Implemented loss prevention strategies to minimize shrinkage in the store.
- Conducted regular audits of merchandise to ensure compliance with company standards.
- Conducted market research and analyzed customer feedback to identify areas for improvement.
- Analyzed financial data to determine profit margins and make changes as needed.
- Provided guidance to store managers on how best to manage their teams effectively.
- Developed relationships with vendors to secure competitive prices on merchandise.
- Organized training sessions for new employees on company policies and procedures.
- Ensured compliance with safety regulations within each retail establishment.
- Coordinated the transfer of products between locations according to demand.
Sales Assistant
Girl’s Dreamland
04.2013 - 04.2015
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained inventory levels by organizing and restocking merchandise regularly.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled customer complaints promptly and professionally to ensure satisfaction.
- Conducted regular audits of stock to identify discrepancies and reorder needs.
- Trained new staff on sales techniques and customer service practices.
- Monitored sales floor for cleanliness and organization to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted in creating displays to promote products.
- Fostered relationships with customers to expand customer base and retain business.
- Replenished merchandise on shelves as needed throughout the day.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Tailor
The Future
03.2010 - 01.2013
- Tailored garments according to customer specifications and measurements.
- Operated sewing machines and other tools for garment construction.
- Assisted customers in selecting fabrics and styles for custom orders.
- Maintained organized workspace, ensuring cleanliness and efficiency.
- Altered existing clothing to fit individual client needs and preferences.
- Collaborated with team members to streamline production processes.
- Conducted quality checks on finished garments for precision and fit.
- Provided recommendations for fabric care and maintenance to clients.
- Adjusted and tailored clothing for proper fit.
- Attached buttons, zippers, hooks and other fasteners onto garments.
- Operated sewing machines to stitch fabric together in garment production.
- Kept detailed notes on customer measurements to ensure accurate alterations.
- Completed final fittings before special events.
- Measured customers for size and recorded measurements for use in alterations.
- Developed new garments based on established parameters or specific body measurements.
- Removed stitches from garments to be altered by using rippers or razor blades.
- Adjusted pattern pieces to ensure the correct size of each part of a garment.
- Pressed garments and hung in garment bags for customers.
- Adjusted patterns to fit client requirements.
- Developed new methods of garment construction that improved efficiency levels.
- Followed safety procedures when using sharp tools such as scissors and needles.
- Constructed and styled garments by hand and by machines.
- Traced paper outlines onto cardboard patterns and cut to make templates.
- Repaired garments and corrected construction mistakes by hand-sewing proficiently.
- Maintained customer expectations with open consultations and frequent communication.
- Oversaw team and kept members on task to complete orders according to deadlines.
- Generated high-quality results quickly and efficiently.
Education
Bachelor of Art -
yangon, yangonAdvance Diploma - hospitality management
Stanfort Academy
singaporeHSK chinese -
yangon, yangonSkills
- Customer Service
- Order Management
- Upselling Techniques
- Menu Knowledge
- Dining Area Maintenance
- Cash Handling
- Dining Room Operations
- Effective Communication
- Food and Beverage Service
- Inventory management
- Sales strategy
- Customer experience
- Visual merchandising
- Loss prevention
- Employee training
- Problem solving
- Effective communication
- Store operations
- Teamwork
Languages
- English
- Mandarin
Personal Information
- Date of Birth: 09/08/92
- Gender: Female
- Nationality: myanmar
- Place of Birth: yangon
Languages
English
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Timeline
Retail Executive
Megcorp & Co Pte Ltd
06.2015 - 08.2019
Sales Assistant
Girl’s Dreamland
04.2013 - 04.2015
Tailor
The Future
03.2010 - 01.2013
Bachelor of Art -
Advance Diploma - hospitality management
Stanfort Academy