Andrew Subrata
Summary
Currently holding a Singapore Permanent Resident.
Proven track record in enhancing customer experiences and streamlining operations. Excelled in customer relationship management, technical Skills such as Microsoft Office achieving significant improvements in efficiency and productivity. Demonstrates critical thinking and problem-solving skills, contributing to a robust team dynamic and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Executive
Cookaburra BBQ Pte Ltd
04.2019 - Current
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Other ad-oc duties such as cashiering, housekeeping and stock counting.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrative Assistant
LGT Bank (Singapore) Pte Ltd
08.2018 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Administrative Assistant
AIA Singapore Pte Ltd
10.2017 - 01.2018
- Compiled sales reports for senior managements and sales heads, using Microsoft Excel macro
- Monitored and maintained status of new business cases and policy servicing request on daily basis
Logistics Operations Officer
VFS Global Pte Ltd
02.2016 - 06.2016
- handling the submittals of applicant visa application forms alongside their supporting documents, including passports, certifications, and simultaneously inputting applications
- Back-end tasks such as preparing the documents to be posted to the courier to be sent to embassy (outgoing), as well as, notifying applicants of the status of their VISA applications via phone or email
- Performed applicant's biometrics, scanning fingerprints and facial photos
Retail Assistant
Times Newslink Pte Ltd (Changi Airport)
10.2012 - 01.2016
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Food and Beverage Supervisor
The Soup Spoon Pte Ltd
06.2009 - 07.2010
- Successfully supervised and mentored staff oversaw and delegated staff tasks, and handled scheduling of shifts to ensure smooth flow of operation during business hours.
- Executed all daily operations including: stock, inventories, cash in register, customer concerns and issues, cash handling, and opening and closing store.
Education
Diploma - Digital Media Design
Nanyang Polytechnic
Singapore03.2009
GCE 'O' Level -
Kuo Chuan Presbyterian Secondary School
Singapore2006
Skills
- Customer Service
- Critical Thinking
- Attention to Detail
- Customer Relationship Management
- Data Entry
- Product Knowledge
- Database Management
- Problem Solving
- Microsoft Office 365
Certification
- Japanese Language Proficiency Test - N4
- Maintain Safe and Secure Working Environment (SC/SAP) - Workforce Skill Qualifications (WSQ) - 23 April 2010
- Follow Food and Beverage Safety and Hygiene Policies and Procedures (WSQ Food Hygiene) - 26 June 2010
- Provide GEMS Service - SERVICE QUALITY CENTRE PTE. LTD. - 28 May 2013
- Provide Go-the-Extra-Mile Service (Learning Windmill) - Singapore Institute of Retail Studies (SIRS) - 14 October 2015
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Indonesian
Intermediate (B1)
Japanese
Beginner (A1)
Timeline
Retail Executive
Cookaburra BBQ Pte Ltd
04.2019 - Current
Administrative Assistant
LGT Bank (Singapore) Pte Ltd
08.2018 - 04.2019
Administrative Assistant
AIA Singapore Pte Ltd
10.2017 - 01.2018
Logistics Operations Officer
VFS Global Pte Ltd
02.2016 - 06.2016
Retail Assistant
Times Newslink Pte Ltd (Changi Airport)
10.2012 - 01.2016
Food and Beverage Supervisor
The Soup Spoon Pte Ltd
06.2009 - 07.2010
Diploma - Digital Media Design
Nanyang Polytechnic
GCE 'O' Level -
Kuo Chuan Presbyterian Secondary School
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