Andrew Subrata
Retail Executive
Summary
Personable and dedicated individual with a natural talent for exceptional customer service and maintaining a positive demeanor. Demonstrates solid grasp of sales principles and inventory management, strong communication and problem-solving skills. Committed to driving outstanding customer experiences and operational efficiency, consistently striving for excellence in all endeavors.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Retail Executive
Cookaburra BBQ Pte Ltd
04.2019 - 09.2024
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Other ad-oc duties such as cashiering, housekeeping and stock counting.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked with store managers to implement new displays, promotions and store layout changes.
Administrative Assistant
LGT Bank (Singapore) Pte Ltd
08.2018 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Administrative Assistant
AIA Singapore Pte Ltd
10.2017 - 01.2018
- Compiled sales reports for senior managements and sales heads, using Microsoft Excel macro
- Monitored and maintained status of new business cases and policy servicing request on daily basis
Logistics Officer
VFS Global Pte Ltd
02.2016 - 06.2016
- handling the submittals of applicant visa application forms alongside their supporting documents, including passports, certifications, and simultaneously inputting applications
- Back-end tasks such as preparing the documents to be posted to the courier to be sent to embassy (outgoing), as well as, notifying applicants of the status of their VISA applications via phone or email
- Performed applicant's biometrics, scanning fingerprints and facial photos
Retail Assistant
Times Newslink Pte Ltd (Changi Airport)
10.2012 - 01.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Food and Beverage Supervisor
The Soup Spoon Pte Ltd
06.2009 - 07.2010
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
GCE 'O' Level
Kuo Chuan Presbyterian Secondary School
SingaporeDiploma in Digital Media Design
Nanyang Polytechnic
Singapore, Null, Singapore03-2009
Skills
Store operations
Merchandise planning
Vendor negotiation
Performance analysis
Data entry
Computer skills
Filing
Microsoft Excel
Microsoft Word
Problem-solving
Customer service
Time management
Accomplishments
- Japanese Language Proficiency Test - N4
- Maintain Safe and Secure Working Environment (SC/SAP) - Workforce Skill Qualifications (WSQ) - 23 April 2010
- Follow Food and Beverage Safety and Hygiene Policies and Procedures (WSQ Food Hygiene) - 26 June 2010
- Provide GEMS Service - Service Quality Centre Pte Ltd - 28 May 2013
- Provide Go-the-Extra-Mile Service (Learning Windmill) - Singapore Institute Retail Studies (SIRS) - 14 October 2015
- Cartificate of Course Completion (Administrative Support) - alison.com - 28 December 2024
Timeline
Retail Executive
Cookaburra BBQ Pte Ltd
04.2019 - 09.2024
Administrative Assistant
LGT Bank (Singapore) Pte Ltd
08.2018 - 04.2019
Administrative Assistant
AIA Singapore Pte Ltd
10.2017 - 01.2018
Logistics Officer
VFS Global Pte Ltd
02.2016 - 06.2016
Retail Assistant
Times Newslink Pte Ltd (Changi Airport)
10.2012 - 01.2016
Food and Beverage Supervisor
The Soup Spoon Pte Ltd
06.2009 - 07.2010
GCE 'O' Level
Kuo Chuan Presbyterian Secondary School
Diploma in Digital Media Design
Nanyang Polytechnic
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