Yi Yong Leow
Operations Management
Summary
Passionate about leveraging my diverse background in air operations and public transportation management alongside my ongoing pursuit of a Bachelor of Information Technology in Cybersecurity and Digital Forensics at Murdoch University, eager to transit into the IT field. Strong problem-solving skills, coupled with a keen interest in staying updated with the latest advancements in technology. Excited to leverage my operational experience and academic knowledge to contribute effectively to IT projects and initiatives. Open to opportunities that allow for growth and development in the IT industry.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operation Officer/Supervisor of Operations
SBS Transit
02.2020 - Current
- Lead a team of over 330 bus captains and staff at Bukit Merah Interchange, ensuring seamless public bus services.
- Implemented policies to achieve key performance indicators (KPIs) including reliability, customer service, safety, security, and maintenance.
- Ensured compliance with ISO standards including ISO 9001, 45001, 55001, and 22301, maintaining high standards of service delivery and operational excellence.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Generated reports detailing findings and recommendations.
- Skilled at working independently and collaboratively in a team environment.
Air Operation & System Expert
Republic Of Singapore Air Force
01.2016 - 01.2020
- Demonstrated expertise in radar detection to safeguard Singapore's airspace.
- Oversaw air operations at the Air Operation Center, responsible for daily operational reports to the Chief of Air Force.
- Successfully deployed to two different units within RSAF, showcasing adaptability and operational versatility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
Education
Bachelor in Information Technology, Cyber Security - Information Technology
Murdoch University
Singapore 05.2023 - 05.2025
Diploma in Information Technology - Information Technology
Republic Polytechnic
Singapore 01.2011 - 01.2015
Skills
Data Analytics and Business Intelligence
undefinedTimeline
Bachelor in Information Technology, Cyber Security - Information Technology
Murdoch University
05.2023 - 05.2025
Operation Officer/Supervisor of Operations
SBS Transit
02.2020 - Current
Air Operation & System Expert
Republic Of Singapore Air Force
01.2016 - 01.2020
Diploma in Information Technology - Information Technology
Republic Polytechnic
01.2011 - 01.2015
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