Cai Fujie

• My role as a Team Leader, to lead the team in incident management, ensuring performance targets are met and incident reports are thoroughly reviewed.

• Foster teamwork and collaboration within the team to enhance efficiency and achieve operational objectives.

• Collaborate with the specialist team on the Common Fleet Management System (CFMS) to enhance operations.

• Monitor real-time bus service performance, utilizing online tools and support systems to address and minimize delays.

• Respond promptly to emergencies and restore disrupted services to maintain bus service reliability.

• Manage ad-hoc bus incidents efficiently and effectively.

• Employ quick problem-solving and decision-making skills to address operational challenges.

• Support the team in optimizing the deployment of buses and Bus Captains for smooth operations.

• Address customer complaints and concerns through the Customer Feedback System, ensuring prompt resolution and service improvement.

• Coordinates with government agencies for incident management.

• Coordinates logistics for Company-wide and departmental classroom training events including management and leadership development programs.

• Maintain and update job description and employee qualification, assigning training, and tracking reporting on training activity.

• Prepares and sends communications to employees and their supervisors regarding training activity.

• Prepares and distributes monthly, quarterly and yearly reports regarding training activity and creates ad-hoc reports as requested.

Maintains Employee Development training records. (electronic and hard copies)

• Employment induction and orientation programs.

• Prepare monthly & quarterly sick leave and annual leave balance reports for GM/Directors.

• Prepare monthly no pay leave and sick leave reports for HRM.

• Monthly email reminder to staff on leave records updating.

• Verify medical invoices and update details.

• Verify medical certificates against the system monthly.

• Other ad hoc HR related projects as assigned:

- Assist in company event planning.

- Assist in preparing SOP and flowchart of emergency situations.

- Sit in during interviews.

• Gather account information for pre-review work, including retrieval of account opening documents, account statements and transactions.

• Perform profiling and screening on customer and counterparts through the use of surveillance system and internet.

• Review accounts transactions and request for cheque image retrievals.

• Assist reviewers to prepare account review reports.

• Assist in data mining and prepares ad-hoc reports for management review.

• Troubleshoot and provide on-site support to RWS (Resort World Sentosa) machines, other IT peripherals and RWS applications:

a) Provided support for Windows 7 & Windows XP

b) Basic network troubleshooting

c) Basic troubleshooting and support Microsoft office including Microsoft Outlook.

d) Basic troubleshooting OPERA Reservation System (ORS).

e) Basic troubleshooting for Canon printers

f) Support for Blackberries, IP phones, Galaxy system

• First level troubleshooting and support network connections and equipment.

• Windows 7 migration: Call and schedule with RWS staffs an appointment to upgrade their system to Windows 7. Ensure all data is backup and restore after upgrading. Perform UAT with users.