Anaz Abdul Hadee

• Reduced safety incidents by enforcing strict adherence to regulations and company policies.
• Improved station efficiency by implementing new processes and procedures.
• Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
• Promoted excellence in customer service among all employees through consistent reinforcement of expectations and recognition of outstanding performance.
• Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
• Supervising and mentoring staff, providing on-the-job training, and managing their performance.
• Ensuring station facilities and equipment are operational, conducting regular inspections, and coordinating maintenance and repairs.
• Acting as an emergency train operator and manually setting train routes when required.
• Knowledge of RTS regulations and safety procedures.
• Supports daily operations, prepares the station for rail service, and conducts security patrols.
• Watches over commuter flow and manages crowds during peak hours or during periods when services are affected. Carries out first-line recovery of station equipment and systems.
• Performs the duty of an emergency train operator at times. Ensures that procedures for rail incidents or emergencies are carried out effectively. Manages access to the station. Helps in track access and procession by maintenance teams or service providers.
• Required to work in a fast-paced, customer-facing environment, and able to multi-task effectively.
• Prepares rosters and schedules for the team department.

• Improved station efficiency by implementing new operational strategies and streamlining processes.
• Reduced operating costs through effective budgeting and expense management.
• Streamlined communications between departments to improve overall efficiency within the station environment.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Assist in the investigation of rail incidents or accidents.
• Broadcast operational and service information to staff and commuters during rail incidents or accidents.
• Conduct follow-up actions to prevent possible recurrence of rail incidents, and to ensure operational preparedness during emergency situations.
• Conduct security patrols within stations and on train platforms.
• Deploy protective measures to support safe track access.
• Enforce the compliance of sections of the Rapid Transit System (RTS) Act related to commuters.
• Follow Workplace Safety and Health (WSH) policies, procedures, and regulations.
• Follow the RTS Codes of Practice.
• Identify maintenance or repair works required for faulty station facilities.
• Join in operational drills to support the review of operating standards and procedures.
• Perform crowd control to support the movement of commuters within stations, and on train platforms.
• Perform first-line operational recovery of station and train systems.
• Prepare and support track access procedures.
• Propose workflow improvements to enhance station operations.
• Provide customer service to commuters.
• Respond to rail incidents or accidents at the station in accordance with assigned roles and responsibilities.
• Support checks on authorized personnel accessing restricted station premises.

• Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
• Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Supported senior management by providing data-driven insights for strategic decision-making processes.
• Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
• Enhanced customer satisfaction through timely issue resolution and proactive communication.

• Participated in youth player clinics and offered insight into developing form and skills.
• Interacted professionally with press, fans and members of other teams to maintain positive public image of team.
• Volunteered for charitable events and supported positive public team image.
• Encouraged younger players in tackling through effective mentoring and improved outcomes on field.
• Participated in offseason training camps to further refine skills and maintain peak physical fitness, ensuring readiness for upcoming seasons.
• Excelled in multiple positions on the field, showcasing versatility and adaptability to meet team needs.
• Assisted with film analysis of opponents'' games for strategic planning purposes, leading to more informed decisions during matches.
• Mentored younger players on the team, sharing expertise and providing guidance for skill development.
• Maintained optimal physical condition through rigorous training, resulting in improved speed, agility, and endurance.
• Developed and maintained close association with various coaches and athletic personnel and attended meetings to further develop and promote tournaments.
• Exhibited excellent teamwork and strong work ethic by promoting camaraderie.

Diploma of Education, Rail Transit Technology Engineering

Completed Coursework: Data Analytics (National University of Singapore)

Completed Coursework: Passenger Train Operations-2 (SBS Transit Rail Pte Ltd)

Completed Coursework: People and Relationship Management-1

(Capelle Academy Pte Ltd)

Professional Development Studies: Certificate In Process Technology (Petrofac)

MPA Diploma, Shipping Operation Management

• Introduction to Operations Management
• New Product & Service Design
• Process Selection & Analysis
• Facility Layout
• Capacity Planning
• Aggregate
• Planning
• Operations Scheduling
• Project Management
• Application of Operations Management Techniques