(YANG JIANLIANG) YONG KIAN LEONG
Singapore
Summary
Dependable Transport Driver familiar with transporting. Organized and hardworking with good multitasking and time management skills. Results-driven team player with 5+ years in transportation looking for a challenging new role.
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Highly adaptable team leader with excellent background of quick and effective performance.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Hardworking Team Leader with 10 years of experience in workforce.
Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Multi-tasking Team Leader well-known for executing successful new initiatives. Creates dynamic and positive workplace culture to align with organisational mission and values.
Trains new hires and mentors struggling workers to achieve overall team success.
Overview
14
14
years of professional experience
Work History
Senior Training Officer
Sbs Transit
03.2023 - Current
- Established personnel qualifications and coordinated onboarding activities.
- Trained and licensed at least 600 employees to enhance success in field operations.
- Developed and implemented successful onboarding program.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Provided coaching and mentoring to employees.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
Personal Driver for Chief Operation Officers
Rsin Group
07.2022 - 12.2022
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
Assistant Manager
Peach Garden
02.2022 - 06.2022
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
Grab Driver
Grab
10.2021 - 02.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Senior Bus Captain
Sbs Transit
03.2018 - 10.2021
- Carried out day-day-day duties accurately and efficiently.
- Elected as Nation Transport Worker union representative and co elected as branch secretary.
Branch Manager
Bangkok Street Mookata
02.2015 - 02.2018
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Gathered and reviewed customer feedback to improve operations.
- Increased monthly staff retention rate after implementing new training programs.
- Assessed employee performance and developed improvement plans.
Navy Regular
Mindef
08.2010 - 01.2015
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Diploma - Business Hospitality
Republic Polytechnic
Singapore03.2022
Diploma - Culinary Arts
Shatec
Singapore05.2010
Skills
- Class 3
- Class 4A
- Omnibus Driver’s Vocational license
- Private Hire Vocational license
Languages
English
Native Speaker
Chinese (Mandarin)
Proficient
C2
Malay
Intermediate
B1
Timeline
Senior Training Officer
Sbs Transit
03.2023 - Current
Personal Driver for Chief Operation Officers
Rsin Group
07.2022 - 12.2022
Assistant Manager
Peach Garden
02.2022 - 06.2022
Grab Driver
Grab
10.2021 - 02.2022
Senior Bus Captain
Sbs Transit
03.2018 - 10.2021
Branch Manager
Bangkok Street Mookata
02.2015 - 02.2018
Navy Regular
Mindef
08.2010 - 01.2015
Diploma - Business Hospitality
Republic Polytechnic
Diploma - Culinary Arts
Shatec
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