Yim Carmen
Singapore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales & Services Associate
IKANO Pte Ltd
01.2022 - Current
- Replenish, Stock Count, Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Full Time Manager
Yanmi Yogurt Pte Ltd
09.2019 - 12.2021
- Operation, Accounting, HR, Barista, Back Office
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Controlled costs to keep business operating within budget and increase profits.
Part Time(Casual) Retail Associate
Montez Pte Ltd (Bershka)
08.2019 - 10.2019
- Greeting Customer, House Keeping
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Full Time Koi Barista
Koi Thè
04.2019 - 07.2019
- Kitchen, Front Service, House-Keeping, Cashier And Opening And Closing Shop
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Part Time LiHO Barista
Royal T Group Pte Ltd
06.2018 - 03.2019
- Front Line, House-Keeping And Cashier Duty
- As Well As Opening And Closing Shop
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Contract Full Time Customers Service Assistant/Phone Accessories Service
SingTel Retail
10.2018 - 12.2018
- Answer Customers Question/Calls, Do Screen Protectors
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Increased sales by offering personalized recommendations based on customer needs.
- Assisted team members in improving workflow efficiency by sharing best practices.
Part Time Temporary Waitress/Server
Novotel Clarke Quay Hotel
11.2017 - 12.2017
- Greeting Of Customer, Customer Service, Food Service, Cocktail Service
Part Time Temporary Waitress/Runner
Regent Hotel
11.2017 - 12.2017
- Greeting Customer, Customer Service, Food Service, Cocktail Service.
Part Time Waitress/Barista
Pizza Hut Singapore Pte Ltd
06.2014 - 01.2017
- Serve Customer, Take Order, Cashier, Barista
Education
ITE West Nitec
01.2020
NORMAL (ACADEMIC) [N(A)] LEVEL
Yuan Ching Secondary School GCE 'N' Level
Singapore01.2018
Skills
- Microsoft ware
- Store Opening and Closing
- Team Cooperation
- Positive Customer Engagement
- Computer competencies
- Register Opening and Closing
- Sales and Promotions
- Retail Metrics and Goals
- Customer Service
Accomplishments
Activities
Dragon & Lion Dance Troupe
Employment Information
One Month Notice, $15/hr, $2800
Strengths Attributes
- Fast learner
- Willing to learn new things
Remuneration
$14/hr, $2690, $15/hr, $2800
Earliest Availability
One month notice
Personal Information
- IC Number: S9974926A
- Age: 25
- Date of Birth: 08/29/99
- Gender: Female
- Nationality: Singapore Citizen
- Marital Status: Single
Certification
- Follow Food and Beverage Safety and Hygiene Policies and Procedures cert - 2017
- Sales Closure-1 cert- 2023
Languages
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Sales & Services Associate
IKANO Pte Ltd
01.2022 - Current
Full Time Manager
Yanmi Yogurt Pte Ltd
09.2019 - 12.2021
Part Time(Casual) Retail Associate
Montez Pte Ltd (Bershka)
08.2019 - 10.2019
Full Time Koi Barista
Koi Thè
04.2019 - 07.2019
Contract Full Time Customers Service Assistant/Phone Accessories Service
SingTel Retail
10.2018 - 12.2018
Part Time LiHO Barista
Royal T Group Pte Ltd
06.2018 - 03.2019
Part Time Temporary Waitress/Server
Novotel Clarke Quay Hotel
11.2017 - 12.2017
Part Time Temporary Waitress/Runner
Regent Hotel
11.2017 - 12.2017
Part Time Waitress/Barista
Pizza Hut Singapore Pte Ltd
06.2014 - 01.2017
ITE West Nitec
NORMAL (ACADEMIC) [N(A)] LEVEL
Yuan Ching Secondary School GCE 'N' Level
- Follow Food and Beverage Safety and Hygiene Policies and Procedures cert - 2017
- Sales Closure-1 cert- 2023
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