(Tenti) Haryati Suhadi
Summary
Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job. Ready to help team achieve company goals. To seek and maintain part -time / full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IKEA Team Leader
IKANO PRIVATE LIMITED (IKEA)
12.2020 - 04.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Take responsibility for your department goals and secure that the action plan ensures the country priorities in Home Furnishing Business (HFB) are implemented in the store. Follow up and take action accordingly by using proven solutions and good examples.
- Work with team actively sales steer in the department's top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Good understanding to secure a smooth operation for payment,exchange & returns.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
IKEA In Store Logistics Goods Flow Team Manager
IKANO PRIVATE LIMITED (IKEA)
05.2018 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Contribute to positioning IKEA retailers and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving longterm profitability in a sustainable and environmentally friendly way.
- Live the IKEA Values and nurture a strong and thriving IKEA Culture that inspires colleagues to reach extraordinary achievements in the store and especially the goods flow team.
- Ensure that the goods flow team works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, security and the environment
- Contribute with relevant goods flow input and feedback to the store business plan and logistics action plan. Ensure that these actions are implemented in the inbound and outbound goods flow processes
- Secure an effective, qualitative and efficient goods flow operation within the assigned goods flow processes in order to guarantee an excellent customer shopping experience through quality of products, merchandising and stock accuracy..
IKEA Sales Shopkeeper (Assistant Manager)
IKANO PRIVATE LIMITED (IKEA)
03.2017 - 05.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Responsibility in the department goals and secure action plan for country priorities in Home Furnishing Business (HFB) are implemented in the store.
- Ensure the team actively sales steer to the department top-selling products,prioritized products (e.g. overstock) and IKEA service products in order to maximise and long -term profitability.
- actively work towards fulfilling the four tasks of the IKEA store:
- act as a highly efficient, and staffed sales mechanism
- to show home furnishing solutions full of inspiring home furnishing ideas .
- Ensure Sales location management/sales space are well maintained.
- Worked effectively in fast-paced environments.
IKEA HR Generalist
IKANO PRIVATE LIMITED (IKEA)
05.2015 - 03.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Ensure follow national legislation,regulations and valid agreements in the labour market (e.g. employment contract)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
IKEA Sales Shopkeeper (Assistant Manager)
IKANO PRIVATE LIMITED (IKEA)
02.2011 - 05.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions) .
- You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
- develop the team and its individual members and ensure you have a succession in place .
- Worked effectively in fast-paced environments.
IKEA Senior Sales
IKANO PRIVATE LIMITED (IKEA)
08.1999 - 02.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree -
Siglap Secondary School
Skills
- Team Facilitation
- Sales Team Collaboration
- Management Team-Building
- Team Direction
- Team Coordination
Sports: Swimming, Cycling
Aim improving physical fitness and metal well being.
Certification
- Licensed Fork lift
- Children's School Training -
- Active Selling Training
- In Store Logistic Training
- Shopkeeper Training
Timeline
IKEA Team Leader
IKANO PRIVATE LIMITED (IKEA)
12.2020 - 04.2023
IKEA In Store Logistics Goods Flow Team Manager
IKANO PRIVATE LIMITED (IKEA)
05.2018 - 12.2020
IKEA Sales Shopkeeper (Assistant Manager)
IKANO PRIVATE LIMITED (IKEA)
03.2017 - 05.2018
IKEA HR Generalist
IKANO PRIVATE LIMITED (IKEA)
05.2015 - 03.2017
IKEA Sales Shopkeeper (Assistant Manager)
IKANO PRIVATE LIMITED (IKEA)
02.2011 - 05.2015
IKEA Senior Sales
IKANO PRIVATE LIMITED (IKEA)
08.1999 - 02.2011
No Degree -
Siglap Secondary School
- Licensed Fork lift
- Children's School Training -
- Active Selling Training
- In Store Logistic Training
- Shopkeeper Training
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