Tracy Tang
Summary
Currently a Leading Stewardess with Singapore Airlines, a world class company recognized for exceptional customer service and safety awareness. Proven ability to manage challenging situations and enhance teamwork, while delivering efficient food and beverage service. Committed to passenger well-being, providing personalized support, and maintaining high standards of grooming and hygiene.
Overview
13
13
years of professional experience
Work History
Leading Stewardess
Singapore Airlines
10.2014 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety & following company regulations by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Responded to passenger emergencies to provide first aid.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Monitored cabin during flights and responded to passenger inquiries or issues..
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Intern
CIMB Bank Berhad
01.2012 - 03.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor Of Science (Hons) - Economics & Management
University Of London (SIM-UOL)
Singapore2014
Yishun Junior College
Singapore 2010
Peirce Secondary School
2008
Skills
- Customer assistance
- Reliability and punctuality
- Safety awareness
- Initiative-taking
- Food and beverage service
- Passenger assistance
- Grooming and personal hygiene
- Training and mentoring
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Leading Stewardess
Singapore Airlines
10.2014 - Current
Intern
CIMB Bank Berhad
01.2012 - 03.2012
Bachelor Of Science (Hons) - Economics & Management
University Of London (SIM-UOL)
Yishun Junior College
Peirce Secondary School
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