EMILY LIONG

-Ensured safety and comfort of passengers.

-Resolved passenger conflicts and medical emergencies

-Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

-Supervised and trained a team of cabin crew members, ensuring efficient and seamless delivery of high-quality service to passengers.

-Planned and coordinated flawless execution of onboard events and special occasions to create memorable experiences for passengers.

-Report writting.

-Decision making.

-Anticipate passengers needs.

-Motivates the crew.

-Writting appraisal.

-Answered passenger questions and provided solutions to issues arising during flights.

-Greeted passengers, assisted with carry-on baggage storage.

-Offered personalized assistance to children, elderly and passengers with special needs.

-Handling sales cart.

-Research on various company that specialised in telecommunications and IT industry.

-Cold calling to gather information of the candidates.

-Sourcing for potential candidates using various method.

-Headhunt for specialist candidates or with specific skills sets.

-Pre-screened resumes prior to sending to corporate hiring managers for consideration.

-Liasing and assisting clients and candidates for the entire recruitment process.

-Shortlisting potentials candidates.

-Promote potential candidates to client.

-Coordinate and setting interview date and time for client and candidates.

-Follow up with both clients and candidates.

-Managed client and candidates expectations.

-Handling both clients and candidate enquiries.

-Prepare reports and analysis.

-Participate in career fair.

-In charge of mass recruitment and walk-in interviews for telemarketers.

-Conduct either face to face interview or phone interviews to screen potential candidates for in-house recruitment.

-Shortlisting potentials candidates for the managers to interview.

-Involved in final decision making for candidates recruitment.

-Keeping track of the recruitment requisition and numbers.

-Conduct briefings and job descriptions to those newly join telemarketers.

-Participate in job fair.