Arisa Chuenjai
Singapore
Summary
Professional goal-oriented front office leader and training experience, focusing on all aspects of hotel operations. Motivated leadership with strong organization skills and a drive to ensure high levels of customer satisfaction are achieved. Excellent communication and time management skills with the capability of multitasking in a face-paced environment. Smoothly oversee daily basis front offices operations with strong leadership and team management abilities, focused on delivering unparalleled support to staff and customers. Collaborate with team members to enhance efficiency.
Overview
12
12
years of professional experience
Work History
Senior Guest Service Executive
PARKROYAL COLLECTION Marina Bay Singapore
Singapore
05.2021 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
- Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
- Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
- Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
ASSISTANT FRONT OFFICE MANAGER
BANDARA SUITES SILOM BANGKOK
02.2020 - 11.2020
- Encouraged and mentored employees to boost performance and remove process inefficiencies
- Created training modules in partnership with HR for new hires
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Trained new-hires on oriental guest service procedures to better service customers
- Directed and motivated office staff to deliver exceptional internal and customer support
- Reduced customer issues with introduction of surveys and questionnaires
- Drafted employee work schedules to fill coverage gaps.
GUEST EXPERIENCE CHAMPION
HOLIDAY INN SILOM BANGKOK
07.2018 - 10.2018
- For Hotel to effectively manage guest opportunities in most satisfactory and cost-effective manner
- Developed and maintained courteous and effective working relationships.
DUTY MANAGER
RADISSON SUITES SUKHUMVIT BANGKOK
03.2016 - 07.2018
- Handle all guests with reservations and room allotment
- Guest relations
- Maintain cash & accounts of front office
- Managing guest complaints and satisfying guests
- Reporting to Management
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Communicated best practices among on-site and external personnel to align efforts and goals.
SALES EXECUTIVE
MULTI-GLOBIZ CO., LTD
07.2015 - 02.2016
- Sourcing New Products for overseas markets
- Handled sales and marketing of new product in Asian region
- Handled accounting of the company.
GUEST RELATION OFFICER
ARCADIA SUITES BANGKOK
08.2013 - 06.2015
- Handle with all Chinese guests
- Handle with problem solving in the hotel
- Make reservation
- Handled complaints and comments to the satisfaction of the customers and the hotel management.
GUEST SERVICE AGENT
ANDAKIRA PHUKET HOTEL
04.2012 - 04.2013
- Handle with reservation
- Response of any complaining
- Handle with all the Chinese guests was an added responsibility
- Greet all visitor with smile
- Maintained a solid awareness of hotel service availability in units.
Education
Tourism and Hospitality -
Management Development Institute of Singapore
04.2010
Skills
- Skilled in providing friendly guest service with genuine hospitality
- Positive attitude
- Documented success to interact with the customers and coworkers, outgoing and passionate Strongly believe in team work
- The ability to perform under pressure
- Hands-on experience in handling customers and billing efficiently
- Demonstrated ability to handle guest comments and complaints quickly and politely, being a problem solver
- Neat and polished appearance with a good personality
- Well knowledge of OPERA system
- Languages: English, Thai (Read and Write), Chinese (Speaking), Khmer (Speaking)
- Exceptional communication
- Data entry proficiency
- Guest Relations
- Strong empathy
- Guest communication
- Property knowledge
- Brand representation
- Policy Adherence
- Account Management
- Client relationships Management
- Team member development
- Hospitality best practice
- Local attraction knowledgee
- Guest inquiry resolution
- Guest complaint resolution
- Reservation coordination
- Office Support
- Active Listening
- Time management abilities
- Problem-Solving
- Multitasking
- Analytical Thinking
- Skilled in providing friendly guest service with genuine hospitality
- Analytical Skills
- Management interaction
- Self Motivation
- Effective Communication
- Problem-solving aptitude
- Team Collaboration
- Interpersonal Skills
- Goal Setting
- Teamwork and Collaboration
- Guest experiences
- Reporting capabilities
- Time Management
- Professionalism
- Adaptability and Flexibility
- Organizational Skills
- Relationship Building
- Office streamlining
- Guest accommodations
- Reservations Management
- Reliability
- Interpersonal Communication
- Continuous Improvement
- Team building
- Reservation Management
Languages
Thai
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior Guest Service Executive
PARKROYAL COLLECTION Marina Bay Singapore
05.2021 - Current
ASSISTANT FRONT OFFICE MANAGER
BANDARA SUITES SILOM BANGKOK
02.2020 - 11.2020
GUEST EXPERIENCE CHAMPION
HOLIDAY INN SILOM BANGKOK
07.2018 - 10.2018
DUTY MANAGER
RADISSON SUITES SUKHUMVIT BANGKOK
03.2016 - 07.2018
SALES EXECUTIVE
MULTI-GLOBIZ CO., LTD
07.2015 - 02.2016
GUEST RELATION OFFICER
ARCADIA SUITES BANGKOK
08.2013 - 06.2015
GUEST SERVICE AGENT
ANDAKIRA PHUKET HOTEL
04.2012 - 04.2013
Tourism and Hospitality -
Management Development Institute of Singapore