Glenn Robediso
Summary
Proven in enhancing customer experiences at Novotel on Stevens Singapore, I excel in guest relations and data entry proficiency. Leveraged exceptional communication and strong empathy to resolve complaints and boost satisfaction. Achieved significant improvements in customer retention and service levels, demonstrating a commitment to excellence and a knack for fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Guest Service Executive, VIP Lounge
Novotel on Stevens Singapore
12.2022 - Current
- Managed VIP arrivals efficiently, ensuring seamless check in.
- Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
- Developed strong relationships with local businesses to promote the hotel''s offerings, driving additional revenue from referrals.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
Customer Relations Officer
Mount Elizabeth Hospital
07.2016 - 06.2022
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using SAP system for customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Facilitate Hospital tours for new Investors and Doctors
Guest Relations Officer, VIP Lounge
Novotel Clarke Quay
08.2014 - 09.2015
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
I.T. Administrative Assistant
Unilever
07.2005 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Computer Engineering
Emilio Aguinaldo College
Manila10-2004
Skills
- Strong empathy
- Exceptional communication
- Data entry proficiency
- Guest relations
Timeline
Guest Service Executive, VIP Lounge
Novotel on Stevens Singapore
12.2022 - Current
Customer Relations Officer
Mount Elizabeth Hospital
07.2016 - 06.2022
Guest Relations Officer, VIP Lounge
Novotel Clarke Quay
08.2014 - 09.2015
I.T. Administrative Assistant
Unilever
07.2005 - 07.2008
Bachelor of Science - Computer Engineering
Emilio Aguinaldo College
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