Aarkash Suresh Kumar
Johor Bahru
Summary
Driven Guest Service Executive with a proven track record at Service Apartment, enhancing guest satisfaction and streamlining operations. Fluent in 4 languages, demonstrating exceptional communication and empathy. Excelled in guest relations and social media management, significantly increasing repeat bookings. Skilled in teamwork and data entry, ensuring efficient service delivery and a high level of customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Guest Service Executive
Service Apartment
03.2024 - Current
- Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
- Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
- Assisted in training new team members on company policies, procedures, and best practices in guest service delivery.
- Increased repeat bookings through attentive service and personalized follow-up communications with guests.
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
- Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled phone calls professionally while managing multiple lines simultaneously during peak times at the front desk.
- Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained high level of professionalism and discretion when dealing with guests.
Waiter
Oakwood Restaurant
11.2016 - 12.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
SMK Taman Ulu Tiram
Malaysia12.2021
Skills
- Strong empathy
- Exceptional communication
- Data entry proficiency
- Guest Relations
- Speak 4 languages
- Guest Services
- Guest communication
- Teamwork and Collaboration
- Customer Service
- Excellent Communication
- Clear Communication
- Team Collaboration
- Social Media Management
Playing badminton
Playing badminton is my favourite hobby and it makes me feel relax. I always wants to keep myself healthy and active as a young men.
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Guest Service Executive
Service Apartment
03.2024 - Current
Waiter
Oakwood Restaurant
11.2016 - 12.2016
High School Diploma -
SMK Taman Ulu Tiram
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