Tan Chen Chan
Summary
Insurance professional with 14 years of experience specializing in customer service and administrative support. Successfully led a team of five temporary staff for three years, managing day-to-day operations and ensuring high service standards. Recognized with the Best Customer Service Award for three consecutive years (2023, 2024, 2025), demonstrating a strong commitment to client satisfaction and team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Executive
Chubb Insurance Singapore Limited
09.2020 - 10.2025
- Handle enquiries and provide accurate policy information to policyholder via call
- Handle complaint case and work with relevant business group to resolve policy holder enquire
- Clean up old process and ensure product information in Sharedrive is up to date
- Assign CRM cases and emails relating to policyholder concern to agent for call back
- Plot lunch and outbound schedule for team
- Do daily reporting for SLA call rate for team
- Identify and shared improvement to streamline CRM operation and reduce case handling time.
- Help and guide teammate with their enquiries on process and product
Executive
Inchcape Automotive Service Pte Ltd
10.2019 - 07.2020
- Engaged in customers’ insurance policy coverage enquiries and policy servicing needs enquiries through calls, email, mails and walk-ins
- Engaged in enquiries from sales engineers/ consultants on insurance policy coverage, underwriting guidelines, submission requirements
- Performed Outbound calls to potential customer to create sale
- Liaised with insurers’ underwriting, processing, service and support team for quotations, referrals appeals
- Created cover note, charged premium and convert cover notes to policy, scanning of proposal forms and preparation of submission listing
- Participated in team’s and company’s initiatives, event and functions
Executive
NTUC Income Insurance Co-Operative Ltd
10.2018 - 10.2019
- Compiled essential documents are received for Personal Accident & Travel Claims registration
- Completed Personal Accident & Travel Claims are registration promptly & accurately
- Purchased all Stationary for department usage
- Acted as department representative for photocopiers maintenance; meeting room booking and IT support for the department
- Engaged in enquiries and request from policyholders, insurance advisors via email
Associate
Great Eastern Life Pte Ltd
09.2013 - 10.2018
- Compiled all essential documents for Personal Accident & Medical Claims and completed all registration
- Purchased all stationary and service recovery vouchers for department usage
- Acted as department representative for photocopiers maintenance; meeting room booking, bulk Shredding coordination and IT support.
- Guided and led temporally staffs on their daily job scope
- Composed letter and reminder policyholder, claimant for incomplete claim submission; Medical Institutions for medical report; invitation letter for death claims or permanent disability claim
- Engaged in enquiries and request from policyholders, insurance advisors via email
Customer Service Executive
NTUC Income Insurance Co-Operative Ltd
08.2011 - 09.2013
- Attended to enquiries and request from policyholders, insurance advisors and walk-in customers
- Completed all transudation pertaining to life, health and general insurance matters
- Provided appropriate advice to policyholders, insurance advisors and walk-in customers
- Engaged in customers’ feedback and complaint towards their policies and services, thus escalate to the relevant departments for investigation.
- Generated sale for general insurance products and interest and lead for life product
Service Executive
DBS Bank Ltd
12.2007 - 08.2011
- Engaged in customers’ enquires, feedback and complaint
- Introduced customers to bank’s Product and Service
- Managed all banking activities in accordance to internal and external regulatory requirement
- Coordinated Branch special event
Education
Bachelor of Commerce - Marketing Management and Hospitality & Tourism Management
Murdoch University
01.2010
Diploma - Electronic Engineering
Temasek Polytechnic
01.2001
Skills
- Good Team Player
- Able to work independently
- Able to Communicates well with superiors and colleagues
- Problem Solver
- Self Motivated
- Attention to detail
- Microsoft office
Accomplishments
- Won Excellent Service Award (Star) Chubb Insurance Singapore Limited, 2025
- Won Excellent Service Award (Gold) Chubb Insurance Singapore Limited, 2024
- Won Customer Hero Award, Asia Pacific Chubb Insurance, Third Quarter 2023
- Won Excellent Service Award (Silver) Chubb Insurance Singapore Limited, 2023
- Won the Excellence Service Award (Merit Winner), NTUC Income, 2013
- Won Excellent Service Award (Silver) DBS Bank, 2010
Certification
- BCP – Basic Insurance Concepts and Principles,2011
- PGI – Personal General Insurance,2009
- ComGI - Commercial General Insurance,2011
- HI - Health Insurance,2012
Timeline
Senior Executive
Chubb Insurance Singapore Limited
09.2020 - 10.2025
Executive
Inchcape Automotive Service Pte Ltd
10.2019 - 07.2020
Executive
NTUC Income Insurance Co-Operative Ltd
10.2018 - 10.2019
Associate
Great Eastern Life Pte Ltd
09.2013 - 10.2018
Customer Service Executive
NTUC Income Insurance Co-Operative Ltd
08.2011 - 09.2013
Service Executive
DBS Bank Ltd
12.2007 - 08.2011
Diploma - Electronic Engineering
Temasek Polytechnic
Bachelor of Commerce - Marketing Management and Hospitality & Tourism Management
Murdoch University
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