Kwek Chee Ping
Telemarketing Manager
East,Singapore
Summary
Experienced Sales Team Manager with a demonstrated history of working in the insurance industry. Skilled in Sales, People Management, Call Monitoring, Call Center Development, and General Insurance. Strong sales professional with a Bachelor of Arts - BA focused in Accounting from University of Hertfordshire.
I started my career in general insurance in year 2013 as a telemarketer and was promoted to team manager in year 2019. As a telemarketer, I came across different campaigns and sponsors like Citibank, Diners Club, Maybank, AXS, Scoot as well as DBS Bank. I have a very strong people management skill as a team manager in DBS Bank. Not only that, I have built a top performance team for 3 consecutive years. Lastly I was nominated as the hero who marveled us 2021 under Chubb Singapore Employees Recognition Awards and I also won the Consumer Direct Marketing Sales Competition in 2021 which rewarded a New York Trip in 2022.
In addition, I was promoted to Telemarketing Manager (Contact Center Manager) effective January 2023 and managed a contact center of 70 headcount (Sales Team & Support Team). Latest achievement in 2024 with 15% YoY growth of sales in general Insurance products.
I always believe that people management skills and analytical skills are the keys to drive the team to the next level.
Overview
21
21
years of professional experience
Work History
Call Center Manager in General Insurance
Chubb Insurance Singapore Limited
01.2023 - Current
- Led daily team meetings to review performance, set targets and motivate staff.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
Team Manager in General Insurance
Chubb Insurance Singapore Limited
11.2019 - 12.2023
- Developed and executed successful training programs for new hires, resulting in higher retention rates.
- Conducted ongoing market research to identify new business opportunities and expand the company''s reach in target markets.
- Managed budgets for the telemarketing department, ensuring cost-effective allocation of resources without compromising results.
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
Senior Account Development Executive
CHUBB Insurance Singapore Limited
11.2013 - 10.2019
- Company Overview: General Insurance
- -Constantly seek opportunities to close sales on General Insurance whilst emphasizing with customers
- - Attending to both inbound and outbound calls for customer enquiries
- -Key in successful sales and add prospect
- -Drive sales and formulate action plans to achieve target
- -Build and foster long term and profitable relationships by providing quality and professional customer service
- - Selling general insurance products including Hospitalization plan, Dental plan & Personal Accident plan, Home Insurance & cardsecure protection, etc
- - For the past 3 years with ACE, I came across a few sponsors / campaigns including Maybank, Citibank (Jurong East branch) & Diners Club
- - with BCP & PGI certification
- General Insurance
Sales & Marketing Manager
Art n Craft Printing Pte Ltd
08.2010 - 07.2013
- Company Overview: Offset Printing
- - Lead a sales team with a capacity of 5 sales person and motivate the team to achieve sales goal
- - Provide training to both existing sales person as well as new recruitment
- - Report directly to director of the company
- - Develop new account and create client base
- - Survey market trend and updated technology in this industry
- - Handle new account and serve existing account
- - Customer care and keep update clients about company’s latest services and products
- - Conduct sales presentations and propose services to clients
- - Prepare sales report to managing director and sales quotations
- - Manage to work out the quotation for both in house and out source costing
- - Liaise with both clients and supplier and maintain a good relationship with them
- - Arrange press check for customer when needed
- - Responsible for all incoming sales enquiry
- - With some reputation clients base like Breadtalk, ZoMedia, National Art Gallery, Jurung Town Council, Cambridge Trust, Prima Ltd, Spectacle Hut, Eng Wah Organization, Food Republic, Warren Golf Club,…Etc
- Offset Printing
Accounts Manager
Inkjet Station
04.2009 - 07.2010
- Company Overview: Advertising & Printing Company
- - Manage the team of management and operation
- (sales & marketing, pre-press, post press and deal with clients and supplier)
- - Bring in new accounts and maintain existing accounts
- - Liaise with both clients and supplier and maintain a good relationship with them
- - Propose new ideas to clients for both advertising and printing items
- (Include advertising space)
- - Manage exhibition for client as a project management
- - Survey new products range and advertising trend for current market
- (include printing materials)
- - Update the knowledge of advance printing machines in both Offset and Inkjet printing technology for company to improve their facility
- - Arrange and fix appointment with clients and prepare quotation for clients
- - Send or bring product’s samples for customer
- - Customer care and keep update clients about company’s latest services and products
- - Conduct sales presentations and propose services to clients
- - Prepare sales report to Managing Director
- - Manage to work out the quotation for both in house and out source costing
- - Responsible for all incoming sales enquiry
- - Maintain the knowledge in design and printing which allow having a good communication with clients
- - Products : Signboard, Wall Mural, Exhibition Display, Banner, Bunting, Backdrop, Large Format Photo, Flyers, Voucher, Catalogue, Paperbag, Non-woven bag, flagline, businesscard, card membership, menu, poster, ….etc
- - With some reputation clients base like The Perfect Food (M) Manufacturing (Julies Cookies), Orang Kampung (Tongkat Ali Coffee), Maybank, Hotel Puri, Hatten Group (Pahlawan Shopping Mall), MITC – Melaka International Trading Centre, Metrojaya, Sushi King, Latina Fashion, Westiga, Arena Bistro….etc
- Advertising & Printing Company
Sales and Marketing Executive
Prolexus Berhad - Prolexus Group
02.2008 - 03.2009
- - Liaise with both buyers and suppliers and maintain a good relationship with them
- - Develop new account and create client base from oversea
- - Arrange and fix appointment with both buyers and suppliers
- Be aware of foreign currency exchange rate due to we are export company
- - Conduct some market survey to get understanding about our competitors in the market
- - Do some merchandising work to get to know more about products costing
- - Responsible for all incoming sales enquiry
- - Responsible to get in sales orders to fulfill company’s capacity and allocate to 3 factories under our company group
- - Need to monitor weekly production planning to ensure no delay orders to customers
- - Implementing Lean Manufacturing in our company’s production and observe the progress of the implementation
- - Need to get involve in the production meeting with both buyers and internal planner
- - Handle buyer orders like NIKE, Under Amour, Nike Haddad, Sinotex, Oshkosh, PUMA etc
Business Development Executive
Pixel Tech Pte Ltd
05.2006 - 01.2008
- Company Overview: Printing Company
- - Develop new account and create client base
- - Send business letter to get new clients and introduce company’s services to them
- - Make cold call to get new clients
- - Get more contact from referrals
- - Arrange and fix appointment with clients
- - Send or bring product’s samples for customer
- - Customer care and keep update clients about company’s latest services and products
- - Conduct sales presentations and propose services to clients
- - Prepare sales report to account manager and quotation for sales
- - Manage to work out the quotation for both in house and out source costing
- - Liaise with both clients and supplier and maintain a good relationship with them
- - Arrange press check for customer when needed
- - Responsible for all incoming sales enquiry
- - Manage to learn some technical skills for design which can get easy to communicate with designers and suppliers
- - Explain to clients regarding some technical problems occur on the job and provide the best solutions for them
- - With some reputation clients base like Breadtalk, Prima Ltd, Spectacle Hut, Eng Wah Organization, Food Republic, Warren Golf Club,…Etc
- Printing Company
Account Executive
Soma Systems Technology Sdn. Bhd.
08.2005 - 01.2006
- - Provide training to the users and teach the new users how to setup the financial management system and how to apply to use the system
- For example, setting, data entry, creates report and maintenances
- - sell the financial management system to customer and introduce the system to them
- - Do some technical support for the customers
- For example, solve the problems that the user facing
- - Do some cold call to get more contact and send some business letter to customers
- - Responsible for company's account transaction
- - Do some data entry and bookkeeping
- (AR,AP,GL)
Retail Assistant
A Famosa Resort
10.2003 - 12.2003
- -Customer care service, participate in pre-sales negotiation
- -Sales in retail department
- - handle the stock of the sales department
Education
Bachelor Degree of Art - Accounting
INTI International University College
NilaiSPM / O’Level - undefined
Sekolah Menengah Saint. Andrew
MuarSkills
Microsoft Windows
undefinedPersonal Skills And Strengths
- Strong analytical skills
- Insurance strategy & leadership
- Business development & partnership
- Digital Transformation in insurance with GenAI
- Team development & leadership
- People management
- Interpersonal skills
Date Of Availability
2 months notice period
Dialect
- English
- Mandarin
- Malay
Transportation
Process own transport
Personal Information
- Age: 42
- Ethnicity: Chinese
- Height: 173cm
- Weight: 62kg
- Date of Birth: 07/04/82
- Gender: Male
- Nationality: Malaysian & Singapore PR
- Marital Status: Married
- Religion: Buddhist
Timeline
Call Center Manager in General Insurance
Chubb Insurance Singapore Limited
01.2023 - Current
Team Manager in General Insurance
Chubb Insurance Singapore Limited
11.2019 - 12.2023
Senior Account Development Executive
CHUBB Insurance Singapore Limited
11.2013 - 10.2019
Sales & Marketing Manager
Art n Craft Printing Pte Ltd
08.2010 - 07.2013
Accounts Manager
Inkjet Station
04.2009 - 07.2010
Sales and Marketing Executive
Prolexus Berhad - Prolexus Group
02.2008 - 03.2009
Business Development Executive
Pixel Tech Pte Ltd
05.2006 - 01.2008
Account Executive
Soma Systems Technology Sdn. Bhd.
08.2005 - 01.2006
Retail Assistant
A Famosa Resort
10.2003 - 12.2003
Bachelor Degree of Art - Accounting
INTI International University College
SPM / O’Level - undefined
Sekolah Menengah Saint. Andrew
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