Junjun Tay
Bandar Sunway
Summary
Energetic communicator with talent for building lasting relationships and driving business growth. Understanding of sales strategies and market analysis, combined with strong negotiation and presentation skills. Dedicated to leveraging these abilities to create impactful client solutions and exceed targets.
Overview
6
6
years of professional experience
Work History
Account Development Executive (Telemarketing)
Chubb Insurance Singapore Limited
04.2024 - Current
- Conduct quality telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
- Identify and/or create opportunities to cross-sell and up-sell
- Convert leads provided by the company to quality sales through telemarketing activities
- Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
- Update customer information in the database
Inside Sales Representative
TDCX Malaysia Sdn Bhd
06.2023 - 03.2024
- Process thorough telco product knowledge and involved in product/service sales
- Manage set of accounts through proactive outreach to their client on a regular basis
- Manage client’s renewals of their services, grow the account by active upselling
- Able to effectively communicate with stakeholders and customers
- Ensure SLA and high level of client satisfaction is maintained by hitting NPS target
Account Manager for Japanese Accounts, Major Accounts
Fujifilm Business Innovation Asia Pacific Pte Ltd
10.2021 - 03.2023
- Identify every prospective corporate client in the account listing assigned
- Conduct presentation to potential client’s procurement, key personnel or C-level
- Plan and manage sales cycles to optimize opportunities
- Build and continue business relationship
- Perform cost-benefit and needs analysis of existing/potential clients
- Expedite the resolution of client problems and complaints
Marketing Executive
Allianz Malaysia Berhad
11.2020 - 09.2021
- Identify new business opportunities for agents, developing new product awareness through constant communication and training activities
- Independently building new and nurturing existing relationships with both agents and clients via regular communication
- Proactively providing coaching and support to agents in order for them to achieve production target
Order Processor
Furrino
05.2019 - 07.2020
- Evaluate and ensure accuracy of incoming orders so that all data is inputted correctly into the system
- Manage communication and schedule planning with carrier partners to ensure compliance to delivery timeframe
- Coordinate and provide consistent updates to sales team in order to facilitate smooth processing of all clients’ orders
Education
Pre University -
Inti International College Subang Jaya
Bachelor of Science - Business Administration, Finance
University of Central Oklahoma
05.2017
Skills
Strategic prospecting
- Pipeline management
- Sales presentations
- CRM proficiency
- Client engagement
- Performance tracking
- Time management
- Problem-solving
- Customer satisfaction
- Decision-making
- Teamwork and collaboration
LANGUAGE
English, Bahasa Melayu, Mandarin
Personalcourses
- Personal and Family Financial Planning, Coursera Online Courses, University of Florida, YQW7XBYXRLH8, https://www.coursera.org/account/accomplishments/certificate/YQW7XBYXRLH8
- SAS Programming, PTWKNL9K3VHB, https://www.coursera.org/account/accomplishments/certificate/PTWKNL9K3VHB
Activities
- University of Central Oklahoma, Member of Malaysian Society Association, Organizing and working with the association in organizing club events, Create event booth in introducing and sell local products
- University of Central Oklahoma, Community Engagement, Help raised funds for ARS shelters, Develop posters for Disaster preparedness and awareness, Assist with volunteer recruitment, placement, and record keeping
- University of Nebraska Lincoln, Actuarial Science Club Member, Network with key local and national professionals in the actuarial science field, Participate in company sites visits in order to increase understanding of the profession
- Inti College Subang Jaya, Chinese Cultural Society, Recruit performers and volunteers for events around campus, Liaise with Inti Clubs and Society for events taking place
- Football Society Club, Member, Co-captain, Coach team both individually and as a whole group on skills and technique, Discuss with captain and coach on offensive and defensive tactics
- Runner Up Tennis Competition, MSSD
Timeline
Account Development Executive (Telemarketing)
Chubb Insurance Singapore Limited
04.2024 - Current
Inside Sales Representative
TDCX Malaysia Sdn Bhd
06.2023 - 03.2024
Account Manager for Japanese Accounts, Major Accounts
Fujifilm Business Innovation Asia Pacific Pte Ltd
10.2021 - 03.2023
Marketing Executive
Allianz Malaysia Berhad
11.2020 - 09.2021
Order Processor
Furrino
05.2019 - 07.2020
Pre University -
Inti International College Subang Jaya
Bachelor of Science - Business Administration, Finance
University of Central Oklahoma
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