Suhaini Bin Sabtu
Sengkang
Summary
Over ten years of experience as a Logistics & Customer Service Executive. Responsible for the direct day-to-day
operations to ensure the achievement of cost, productivity, accuracy, and timeliness objectives of the
department, as well as manage logistics and customer service personnel.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Executive
SINGAPORE AERO SUPPORT SERVICES PTE LTD
04.2021 - 12.2021
- Oversee smooth operation, management, and delivery services for aircraft components for LMCC Department (Line Maintenance Component control).
- Provide administrative, planning, duty rostering, organizing, controlling, discipline, and training functions.
- Coordinating with other sections and departments to ensure efficient operation of the department
- Drive Transformation projects and analyze/improve work processes.
- Ensures operations/training records are upkeep and coordinates for authority/customer audits.
- Ensuring that airside safety rules and regulations are complied with.
- Ensuring the upkeep of the department's facilities, equipment, tools, and vehicles.
- Ensure staff briefings on technical handling and safety issues are conducted.
- Attend regular meeting for feedbacks and improvements as well as conduct interviews for new hiring for the department
Operation Officer
HYPERCOAT ENTERPRISE PTE LTD
10.2019 - 12.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provide admin and operational support.
- Liaise and negotiate with forwarders and couriers.
- Update shipment into company in-house system.
- Prepare dangerous good certificate.
- Standby for AOG shipment as and when require.
Inventory Control Officer
DFS Singapore
06.2019 - 09.2019
- Maintain and monitor inventory management system
- Coordinate with warehouse on day-to-day operations
- Ensure stock accuracy and inventory to minimize disruption to operation process
- Managing and implementing control measures to ensure inaccuracies and errors are highlighted and rectified timely
- Perform cycle stock counts & audit counts
- Coordinate warehouse activities, allocating of outgoing orders and downloading of incoming shipments
- Liaise with planners and DFS stores on stock return to warehouse
- Coordinate with warehouse on receiving of incoming container shipments and documents
- Work closely with store managers to address inventory requirements for operations.
- Produce daily, weekly and monthly inventory reports to managers.
Logistics Executive (Customer Service and Operations)
YCH Group Pte Ltd
04.2014 - 04.2019
- Liaise with customers for order activation
- Processed customer's orders promptly and accurately, order receiving and acknowledgment
- Processed E-booking of shipment & declaration of Health Cert & Free Sale Cert thru SFA system
- Prepare Work Order details entry in WMS system
- Obtain Pack & Load lists for Warehouse Operations and provide order completion confirmation to customers
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Supervised and trained a team of Material handlers for daily warehouse activities.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Responsible for the preparation of appropriate and accurate logistics reports for management
- Handling client complaints and implementing corrective action.
- Attend regular meetings for feedback and improvements.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Mentored junior team members, fostering a culture of continuous learning within the organization's logistics department.
- Supervised logistics functions and operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed effective communication channels between internal departments involved in the supply chain process, enhancing collaboration across functional boundaries..
Logistics Supervisor (Customer Service and Operations)
Nippon Express (Singapore) Pte Ltd
09.2013 - 01.2014
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Prepare Work Order Sheet details entry in AS400 system
- Issue Pick Lists to Warehouse Operations
- Provide Order completion confirmation to customers, monitor deliveries and ensure customer satisfaction
- Delegate team of warehouse personnel for daily warehouse activities
- Monitored and supervised team of customer service and operation personnel.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Optimized storage solutions within warehouse to maximize space utilization while maintaining organization standards.
- Initiate and ensure implementation of service recovery plans where necessary.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Attend regular meeting for feedbacks and improvements.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Handling client complaint and implementing corrective action
Senior Customer Service Officer and Operations (Aerospace Department - AOG & Routine Shipments )[Key Account]
Schenker Singapore Pte Ltd
12.2008 - 09.2012
- Window contact for all incoming, outgoing and local shipment arrangement
- Co-ordinate both local and overseas counterpart for shipment order status and update client accordingly
- Closely monitor and update client consignment status in real time, track and trace shipment
- Co-ordinate and liaise with various internal departments and external parties to ensure timely delivery to client
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Processed information with high level of accuracy to satisfy client's needs.
- Cultivated strong relationships with clients by delivering personalized attention and addressing unique needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Generate report for client KPI and provide supporting documents
- Monitored and supervised a team of junior subordinates
- Evaluated interactions between associates and customers to assess personnel performance.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Attend /conduct regular meeting for feedbacks and improvements.
Customer Service Executive (Aerospace Department)
SDV Logistics Pte Ltd
09.2010 - 10.2010
- Responsible for communicating with client's on daily requirement and orders
- Co-ordinate with local and overseas supplier for shipment status
- Responsible for maintaining accurate logs of all transportation and goods
- Closely monitor and update client status on shipments in real time
- Ensure timely delivery as per agreed service level
- Take responsibility for success or failure of material shipping and delivery schedule
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Initiate and ensure implementation of service recovery plans where necessary
- Create job file
- Handle others related task as required.
Education
Professional Diploma In Logistics - Logistics Management
Singapore Institute of Commerce
Singapore Institute Of Commerce04.2008
Skills
- Scheduling Coordination
- Process Improvements
- Team Leadership
- Teamwork and Collaboration
- Staff Management
- Customer Service
- Staff hiring
- Logistics
Certification
- Apply 5S Techniques (Kaplan)
- PSB Certificate In Section Leader
- ESS Problem Solving and Decision Making (Operation Level)
- ESS Communication and Relationship Management (Operation Level)
- Dangerous Goods Regulation (Refresher & Initial) Course
- Airfreight Forwarders Basic Course
- Respond to Fire and Hazmat Emergency
Timeline
Operation Executive
SINGAPORE AERO SUPPORT SERVICES PTE LTD
04.2021 - 12.2021
Operation Officer
HYPERCOAT ENTERPRISE PTE LTD
10.2019 - 12.2020
Inventory Control Officer
DFS Singapore
06.2019 - 09.2019
Logistics Executive (Customer Service and Operations)
YCH Group Pte Ltd
04.2014 - 04.2019
Logistics Supervisor (Customer Service and Operations)
Nippon Express (Singapore) Pte Ltd
09.2013 - 01.2014
Customer Service Executive (Aerospace Department)
SDV Logistics Pte Ltd
09.2010 - 10.2010
Senior Customer Service Officer and Operations (Aerospace Department - AOG & Routine Shipments )[Key Account]
Schenker Singapore Pte Ltd
12.2008 - 09.2012
Professional Diploma In Logistics - Logistics Management
Singapore Institute of Commerce
- Apply 5S Techniques (Kaplan)
- PSB Certificate In Section Leader
- ESS Problem Solving and Decision Making (Operation Level)
- ESS Communication and Relationship Management (Operation Level)
- Dangerous Goods Regulation (Refresher & Initial) Course
- Airfreight Forwarders Basic Course
- Respond to Fire and Hazmat Emergency
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