Wong Siew Foong
Summary
I am currently holding a position as Assistant Director of Human Resources managing HR Operations up to 180 employees in the hotel.
Overview
16
16
years of professional experience
Work History
Assistant Director of Human Resources
JEN Singapore Tanglin By Shangri-La
05.2023 - Current
- Oversee recruitment, on and off boarding, payroll, P‑filing, CA negotiation, budgeting, labour forecast and CAPEX.
- Manage employee relations issues, ensuring a fair resolution for all parties involved.
- Implement succession planning strategies, identifying high-potential employees for leadership roles within the organization.
- Coordinate annual performance review process, providing constructive feedback to employees and aligning team goals with organizational objectives.
Human Resources Manager
Resort World Sentosa, Singapore (Gaming)
07.2022 - 05.2023
- Manage HR Operations up to 2,000 employees in casino, gaming.
- Bridging management and employee relations by addressing demands, grievances or other issues.
- Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Manage the recruitment and selection process.
Lead, Human Resources & Admin
Singapore Aero Support Services Pte Ltd (SIA Eng)
03.2022 - 07.2022
- Supervise and provide guidance to the HR team.
- Oversee recruitment, on and off boarding, HRIS, payroll, P‑filing, and performance management.
Senior Human Resources Manager
Shangri-La Singapore
07.2019 - 03.2022
- Lead and direct the routine functions of the HRBP in Human Resources department including full cycle of recruitment, administering pay, benefits, leave, and enforcing company policies and practices.
Training Manager
Shangri-Laʼs Rasa Sentosa Resort & Spa
05.2015 - 07.2019
- Conducts training need analysis and budgeting.
- Designs training programs / curriculum and training materials.
- Facilitates training classes to create synergy with participants.
- Keeps abreast of the latest trend and best practices in training and development areas.
Productivity & Flexible Workforce Manager (HR)
Shangri-La Singapore
01.2013 - 07.2015
- Assist with recruitment in HR and manage productivity for hotel and all hotel properties in South East Asia.
- Highlight labour cost and FTEs in monthly P&L.
- Optimize staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Driving productivity and reducing process lags by training staff in best practices and procedures, drive focus group.
Front Office Manager
PARKROYAL On Kitchener Road
04.2011 - 11.2012
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Handle the overall operations in Rooms Division which includes Front Office, Concierge, Club Floor, Service Centre, Business Centre and Gift Shop.
Training Manager
PARKROYAL On Kitchener Road
02.2010 - 04.2011
- Develop and implement comprehensive training program to increase employee productivity and morale.
- Collaborate with other departments to align training programs with organizational goals and objectives.
- Part of Accredited Training Organisations (ATO), develop and conduct WSQ courses.
Front Office Manager
Shangri-La Singapore
01.2008 - 03.2010
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Manage overall operations of Front Office, Club Floor, Concierge, Guest Relations, Health Club and Gift Shop.
Education
Diploma in Business Administration
Singapore Institute Of Commerce (SIC)Diploma in Adult And Continuing Education (DACE)
Institute For Adult Learning (IAL)Strategic Hospitality Management
Professional Development Program NTU & CornellHR Analytics Certificate
Singapore Management UniversitySkills
- Timesoft, Orisoft, Microsoft, Word, Excel, PowerPoint
Accomplishments
- Assisted with productivity system set-up in Shangri‑La Kuala Lumpur & Shangri‑La Jakarta (2014 and 2015)
- Assisted with the migration of Global Central Reservation in Manila, Philippines in 2011 (Pan Pacific Hotel Group)
- Awarded WSQ Training Excellence Award 2011 (Top 3 – Hotel Category) by WDA (PARKROYAL on Kitchener)
- Pre‑opening team for:
- Shangri‑La Tokyo, Japan in 2009
- Shangri‑La Rasa Sayang Resort & Spa, Penang in 2006
- Shangri‑La Singapore, Valley Wing in 2003
Timeline
Assistant Director of Human Resources
JEN Singapore Tanglin By Shangri-La
05.2023 - Current
Human Resources Manager
Resort World Sentosa, Singapore (Gaming)
07.2022 - 05.2023
Lead, Human Resources & Admin
Singapore Aero Support Services Pte Ltd (SIA Eng)
03.2022 - 07.2022
Senior Human Resources Manager
Shangri-La Singapore
07.2019 - 03.2022
Training Manager
Shangri-Laʼs Rasa Sentosa Resort & Spa
05.2015 - 07.2019
Productivity & Flexible Workforce Manager (HR)
Shangri-La Singapore
01.2013 - 07.2015
Front Office Manager
PARKROYAL On Kitchener Road
04.2011 - 11.2012
Training Manager
PARKROYAL On Kitchener Road
02.2010 - 04.2011
Front Office Manager
Shangri-La Singapore
01.2008 - 03.2010
Diploma in Business Administration
Diploma in Adult And Continuing Education (DACE)
Strategic Hospitality Management
HR Analytics Certificate
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