Siti Soleha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Service Associate Executive
Tan Tock Seng Hospital
04.2021 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with registering, booking of appointments, enduring accurate billing and payment process.
- Assisting doctors during clinic session by taking patient's blood pressure, printing lab results, scheduling appointment and admin duty.
- Maintained confidentiality by properly handling sensitive patient information in accordance with MOH guidelines.
- Handling clinic's paperwork and admin
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Barista
Coffee Bean & Tea Leaf
10.2019 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Diploma in Patient Management & Services
Institute of Technical Education
West, Singapore09.2023
Nitec in Travel & Tourism Services
Institute of Technical Education
West, Singapore01.2021
Skills
- Administrative and Office Support
- Professionalism and Etiquette
- Customer Service
- Clerical and Filing Support
- Attention to Detail
- Active Listening
- Follow-up skills
- Call Management
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Patient Service Associate Executive
Tan Tock Seng Hospital
04.2021 - Current
Barista
Coffee Bean & Tea Leaf
10.2019 - 01.2021
Diploma in Patient Management & Services
Institute of Technical Education
Nitec in Travel & Tourism Services
Institute of Technical Education
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